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Running head:
RECASTING GROUPTHINK
Recasting
Groupthink as a Consequence of Ineffective Leadership: Is Cohesion the
Problem
or
the Solution?
Cartwright Stephens
The University of Kentucky
3600 Shag Bark Court
LaGrange, Kentucky 40031
(606) 323-5420
cartwright_s@hotmail.com
Recasting Groupthink
as a Consequence of Ineffective Leadership: Is Cohesion the Problem
Or the Solution?
Why do groups make bad
decisions? Why are small groups blind when the correct solution seems obvious?
Are group members too cohesive or are members of the group afraid to speak
up and voice their opinion? Do the members of the group feel like they
have to agree with the leader? Why do group members assume that they do
not have to be accountable for the group's decisions? Why do group leaders
let bad decisions occur?
People work in groups
everyday, whether it is in the workplace, the classroom, or in the community—we
are all members of groups and we should all understand how they work, and
equally important, how to optimize our experiences in them. Research has
suggested that groups are more productive than any single individual and
that groups "typically outperform individuals when the tasks being done
require multiple skills, judgment, and experience" (Robbins, 1995). It
would be naïve to suggest that all group experiences are positive,
and that all group decisions yield positive outcomes. With the prevalence
of groups in today's society it is very important to understand that groups
can make bad decisions. Having adequate knowledge of why bad decisions
occur, however, serves to illuminate the available strategies that can
prevent negative outcomes.
Communication theorists
have attempted to explain negative experiences in terms of individual characteristics
and identify specific negative individual consequences of being a group
member in terms of grouphate or social loafing. Sorensen (1981) defines
grouphate as the negative view that some people have of working in groups
that can influence their active participation in group socialization and
group work activities. Other communication researchers have claimed that
negative feelings about groups and members can carry over to subsequent
group situations (Sinclair-James & Stohl, 1997). Latane, Williams,
and Harkins (1979) define social loafing as "a decrease in individual effort
due to the social presence of other persons." Both of these theories primarily
investigate negative outcomes as a direct consequence of individual behavior.
Whereas grouphate and social loafing focus on negative individual consequences
of being a group member, group polarization and groupthink result in negative
outcomes suffered by the entire group.
Group polarization and
groupthink are two theoretical viewpoints that focus on the entire group
as the unit of analysis. Rothwell (1998) defines group polarization as
"the tendency to make a decision that is more extreme, either riskier or
more cautious, after discussion has occurred than the initial preferences
of group members (86). McCauley and Segal (1987) suggest that members in
a group will take part in more risky activities as a member of the group,
while Levine and Moreland (1990) argue that group members will be more
conservative. Either way, the group is studied as a system and improper
functioning is explained as a negative outcome of group processing. Groupthink,
on the other hand, is defined by Janis (1972) as "a mode of thinking that
people engage in when they are deeply involved in a cohesive in-group,
when the members' strivings for unanimity override their motivation to
realistically appraise alternative courses of action" (9). The basic tenet
of groupthink (as it was originally conceptualized) is that too much cohesion
within a group is the primary explanation for why groups produce negative
outcomes.
Janis cites overestimations
of the group, closed-mindedness, and pressures toward uniformity as the
three categories in which groupthink symptoms fall. He also identifies
eight symptoms of groupthink. 1.) Illusion of Invulnerability—the group
believes that they cannot make bad decisions. 2.) Belief in Inherent Morality
of the Group—the group believes that all of their decisions are being made
for the right reasons. 3.) Collective Rationalization—they tell themselves
things that will make the decision acceptable. 4.) Out-group Stereotypes—they
will look down and ignore people that are not part of their group. 5.)
Self-censorship—group members will only pass along information that they
think is important. Symptoms 6-8 are referred to as 6.) Illusion of Unanimity—the
group members will assume that everyone in the group agrees with the decision
whether they do or not. 7.) Direct Pressure on Dissenters—they will pressure
group members into conforming. 8.) Self-appointed Mindgaurds—group members
will protect the group leader (Janis, 174-175). Janis argues that when
a group displays all (or most) of the symptoms of groupthink the members
will perform their tasks collectively and the probability of failure is
high.
Others scholars have studied
groupthink and have identified faulty information processing as the antecedent
of negative group outcomes. Schafer and Crichlow (1996) assert that the
fate of the group's decision is already determined at the time information
is being shared among group members. They identify five factors that lead
to information processing errors: 1) Lack of a traditional, impartial leadership
style, 2) lack of tradition of methodical procedures, 3) overestimation
of the group, 4) closed-mindedness, and 5) pressures toward uniformity
(Shafer and Crichlow, 1996). They argue that these five antecedent conditions
are closely related to information processing errors, which in turn lead
to faulty decision-making and ultimately groupthink.
While research suggests
that information processing is the central element in faulty decision-making,
it is also important to examine the group involved in the decision. While
studying groupthink, Hart (1998) suggests that it is impossible to have
only one standard because there are many different types of groups, especially
in the government. Though the intent of Janis was to develop a theory that
would explain the negative outcomes of all groups, Hart suggests that there
are primarily three different types of groups within the government and
they all view policymaking differently. Therefore, before a group can be
labeled as experiencing groupthink, the intent of the group has to be evaluated,
according to their governmental perspective. The three different policy
making perspective views are: 1) policy making as problem solving, 2) Policy
making as value articulation and adjudication, and 3) Policymaking as Institutionalized
action (Hart, 1998). It is clear that there should be more than one standard
of measuring group's outcomes when studying government groups.
It is reasonable to suggest
that there should be multiple standards when evaluating group performance,
but the structure of the group is also a factor in the type of decision-making
that occurs within the group. If there is not a clear structure of how
the groups will make decisions such as Dewey's reflective thinking model
or the revised model known as the Standard Agenda, a group will be less
likely to make good decisions. Whyte (1998) agrees that if the structure
of the group is faulty, the group will more likely make a bad decision.
He also adds the faulty structure can come in the form of dysfunctional
administration practices, the leader's perception of the group and its
goals, the track record of the group, and the fact that some group members
are comparable to one another in terms of achievements.
While scholars debate
the causes and consequences of faulty structure as it applies to different
types of groups, they also disagree about how cohesion is operationalized.
It is important to review the many different definitions employed by researchers
when referring to cohesion. Cohesion is seen as: "the psychological closeness
a group's members feel toward one another" (Scheerhorn & Geist, 1997,
p. 88). Shaw (1971) says three different meanings have been attached to
explain cohesion. 1) Morale, 2) attraction to the group, 3) coordination
of efforts of group members (p. 213). Cartwright, (1968) says cohesiveness
is "the resultant of all forces acting on all the members to remain in
the group"(p. 92). Pavitt and Curtis (1994) see cohesive groups as having
a "we-ness", a feeling of friendship, loyalty, and high morale (p. 63).
Some see cohesion as the "glue" that holds a group together (Lumsden and
Lumsden, 1997, p. 125-126). Rothwell cites cohesion as "the degree of liking
members have for each other and the group and the commitment to the group
that this liking engenders, is the result primarily of attention to social
relationships." (p. 62). Some scholars define cohesion as the ability to
get along with other group members (Ellis and Fisher, 1994, p. 23). Still
others operationalize cohesion as simply "common bonds" (Brilhart &
Galanes, 1998, p. 150). Cohesion is "the shared perception of and attachment
to the group by its members" (Renz and Greg, 2000, p. 53).
Janis does not provide
a specific definition of cohesion in his articulation of groupthink. However,
he does refer to Lewin's definition of cohesion as "members' positive valuation
of the group and their motivation to continue to belong to it (as cited
in Janis, p. 4). Janis also refers to Leon Festinger, Harold Kelley, Stanley
Schachter, and other social psychologists in his work. Since the interpretation
of cohesion is left to the person evaluating the group, it is difficult
to say that all are using the same criteria and this could be the major
flaw in Janis' theory of groupthink.
Several studies have been
conducted to examine groupthink. Yet much of the research tends to be anecdotal
and done in hindsight (e.g., Bay of Pigs, 1961; Pearl Harbor, 1941; Vietnam
War, 1964). Also, these were all picked as examples after negative outcomes
had occurred. While this research does not question the presence of groupthink
– intuitive evidence suggests that ineffective leadership and low cohesion
(rather than high levels of cohesion) are likely to lead to groupthink.
There are many conflicting
ideas about what really happens when groups make bad decisions and many
do not follow the idea proposed by Janis. They do not necessarily disagree
with Janis, but they all agree that there are things not being looked at
when labeling groups' processing outcomes as Groupthink. There were several
underlying themes about what needed to be looked at when using Groupthink,
but they can be summed up into three categories of cohesion, leadership,
and critical thinking.
The current study recasts
the theory of groupthink as a consequence of ineffective leadership rather
than cohesion. A new theoretical framework (see Figure 1) is presented
that examines leadership, cohesion, and critical thinking, as well as both
positive and negative outcomes. Cohesion, as it turns out, is not the problem—quite
the opposite. Cohesion is the direct result of effective leadership that
produces optimal levels of critical thinking and solves the problem of
groupthink.
-----------------------------------
Insert Figure 1 About
Here
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Alternative Theoretical
Framework
Leadership
One fundamental flaw of
groupthink is the lack of attention paid to the leadership within the group.
Janis himself says, "Sometimes the main trouble is that the chief executive
manipulates his advisers to rubber-stamp his own ill-conceived proposals",
he further adds that groupthink looks at a subtle form of faulty leadership
(Janis, p. 3). Other scholars agree that leadership within the group has
a direct effect on the group's actions. It is impossible to accurately
evaluate a group's performance without looking at the leadership within
the group. Not only is it important to look at the leadership within the
group, it is important to look at how the leader gets put in that role.
All of the examples Janis
provides when illustrating groupthink deal with the government. Consequently,
all of the group leaders were appointed. When a group is put together,
the leader needs to emerge from within. It is important to have emergent
leaders because appointed leaders usually fail. Hackman and Johnson (1996)
suggest that group leaders emerge and be selected by the method of residues.
Poole (1983) argues that emergent leaders are more respected and have more
leniency in the group than appointed leaders (p. 340). This is only logical,
because people like to have a say in who they put in charge of the group.
When an effective leader
has emerged within the group, the group is more likely to be cohesive.
Leaders do not have to be emergent to be effective, however, it is unlikely
to assume that all appointed leaders will be effective. When a group leader
emerges, they have done so by proving to the other group members that they
are capable of leading the group effectively. Once a group leader has emerged
by the end of the forming phase, the group will be ready to move towards
cohesion.
Cohesion
In as much as groupthink
relies heavily on the central element of cohesion, it is appropriate that
a more specific operationalization of cohesion be employed. There are many
different interpretations of cohesion or what cohesiveness is and that
is very problematic when trying to identify groupthink. If it is not known
what cohesion is, how can we correctly identify groupthink.
This study offers the
following definition of cohesion that can be used to evaluate a group's
performance. Cohesive groups will have many or all of these qualities to
some degree: an effective leader, a genuine respect for each other and
their opinions, an environment that is not intimidating, an environment
where opinions are shared willingly and openly, equal power among group
members, shared time outside of the group context between group members,
a "WE" atmosphere, usage of positive conflict management styles, a clear
set of expectations of the group by each member, a common group goal, shared
meaning of what the group is among all group members, each member realizes
a personal stake in the outcomes of the groups decisions, each member is
accountable for their actions within the group, each member is personally
responsible for the decisions made by the group, there is an external threat
upon the group. If a group is evaluated using this definition of cohesion,
it would be possible to call them "cohesive."
Critical Thinking
If critical thinking is
not taking place, is there really a decision that is being made or is it
just an idea that someone got everyone to agree with. What determines effective
leadership is debatable, but it is asserted that the leader is responsible
for making the group pursue an effective decision making process (Meyers,
1999). An effective leader however, will follow a systematic method of
decision-making in group meetings. This will ensure that alternative solutions
are posed and adequately considered. Groups will make good decisions if
they are given a model to follow when evaluating information.
An effective leader will
consider the following before calling a group meeting: 1) Determine if
a meeting is necessary before calling people together, 2) Have a clear
agenda, 3) Maintain focus on the agenda throughout the meeting, 4) Listen
to others, and 5) Involve all participants. If there is proper means for
calling a group meeting, then the group will use a systematic process for
evaluating information.
Perhaps the most notable
model for critical thinking is Dewey's reflective thinking model (1910).
Since its inception different modifications have been made, and one that
is recognizable is the Standard Agenda. The Standard Agenda is a efficient
process to employ when evaluating information as a group makes a decision.
When groups use a systematic procedure they can reduce the possibility
of bad decisions.
Discussions that follow
some systematic procedure tend to be more productive and result in better
decisions than do relatively unstructured discussions (Hirokawa, 1985,
Shultz, 1995). The Standard Agenda establishes six steps for a group to
follow when making a decision: 1) problem identification, 2) problem analysis,
3) solution criteria, 4) solution suggestions, 5) solution evaluation,
and 6) solution implementation. If a group follows all six steps of the
Standard Agenda they will be more likely to make a good decision. This
is not to be confused with a positive outcome, though the probability is
high that achieving such an outcome using a systematic process of decision-making
will occur.
Effective group decision-making
requires an analysis and understanding of a problem before members search
for solutions (Hirokowa, 1983). Effective decision-making groups normally
engage in creative exploration of unusual, even deviant, ideas during initial
discussions. (Bormann and Bormann, 1988). When Janis chose his examples
of groupthink, none of the groups exhibited the Standard Agenda model or
any other critical thinking process to make sure that the group would not
make bad decisions. This may not be the answer, but it does raise the question.
However, it is important to keep in mind that just because a group follows
a set of systematic steps will not automatically lead the group to making
good decisions. The decisions rely heavily on the group's effort to making
a good decision
( Gouran, 1982).
Groupthink
Recall that Janis (1972,
1983) originally defined groupthink as "a mode of thinking that people
engage in when they are deeply involved in a cohesive in-group, when the
members' strivings for unanimity override their motivation to realistically
appraise alternative courses of action" (9). Groupthink does occur within
groups. However, it does not happen in highly cohesive groups. Groupthink
takes place when the groups have low levels of cohesiveness, and consequently
ineffective leadership. The original definition of groupthink would acceptable
if the word cohesive was eliminated. Groups who let their strivings for
unanimity override their motivation to realistically appraise alternative
courses of actions are members who do not care about the group, or the
consequences of the group's decision. In-groups can experience groupthink,
but groupthink can only occur when critical thinking does not happen. All
previous examples of groupthink fail to offer suggestive evidence that
critical thinking occurs; therefore groupthink could be labeled as the
cause of the bad decisions. At the same time, Janis offered neither effective
leaders nor a systematic structure of evaluating information in any of
his representative examples.
Outcomes
Just because groups have
effective leaders and use a systematic method of group decision-making
does not mean they will always have positive outcomes. Furthermore, just
as Janis notes, groups experiencing groupthink will not always have negative
outcomes. It is highly probable that groups with effective leaders and
high levels of cohesion will make decisions that provide positive outcomes.
Likewise, groups experiencing groupthink have a greater likelihood of making
decisions that lead to negative outcomes. It is important to understand
this concept because, though this study suggests what a group can do to
make good decisions with positive outcomes, it does not ensure those practices
will happen.
The theory of groupthink
offers one way to evaluate a group's decision, which will, more than likely,
lead to negative outcomes. However, Janis did not fully explicate clearly
the role of cohesion with respect to negative outcomes. The current study
asserts that leadership and critical thinking are better predictors of
groupthink than high levels of cohesion. Instead of citing cohesive members
as the determinant of groupthink (and ultimately the cause of bad decisions)
this study posits that groupthink occurs because of ineffective leadership
and tests an alternative model that attempts to explain both positive and
negative outcomes of group processing. Thus, the following research question
is posed:
RQ1: Does ineffective
leadership better explain groupthink than high levels of cohesion.
Additionally, the following
research hypotheses are advanced to test the alternative theoretical framework.
RH1: There is a positive
relationship between effective leadership and cohesion.
RH2: There is a negative
relationship between cohesion and groupthink
RH3: There is a positive
relationship between cohesion and critical thinking.
RH4: There is a negative
relationship between groupthink and critical thinking.
RH5: There is a negative
relationship between groupthink and effective leadership.
Method
The subjects for this
study were 81 students enrolled in three small group communication classes
at a large urban university in the southeastern United States. The study
consisted of 33 males and 48 females with ages ranging from 18-26. 51%
of the students were 18-20, 41% were 21-23, and 9% were 24-26 years old.
38% of the students were communications majors, 6% were business majors,
12% were education majors, and 43% indicated "other" on the survey. The
participants in the study were selected from three different sections of
the small group communication class, each taught using team learning as
the instructional strategy (Michaelsen, Fink, & Black, 1996, Lane,
1996). Students were randomly assigned to one of five groups by the professor
at the beginning of the semester. Students could not change teams and remained
in their assigned team for the duration of the semester. The subjects were
asked to complete a survey (see Appendix A) at the beginning of class.
The survey was conducted on the last official day of class for all of the
students.
In order to test the alternative
theoretical model, the survey was designed to measure four major variables:
leadership, cohesion, critical thinking, and groupthink. The subjects answered
the survey using a standardized Scantron sheet. The variables were measured
using a four point Likert scale corresponding with letters A, B, C, and
D. Point values were distributed as follows: A=4, B=3, C=2, and D=1. Questions
1-5 were demographic to explain who was completing the survey. Question
6 was a single item scale measuring the group member's perceived cohesion.
Questions 7-18 were a cohesion scale developed by the researcher. Questions
19-23 were a psychological cohesion scale created by Koys and DeCotiis
(1991). Questions 24-30 measured symptoms of groupthink present within
the group. Questions 31and 33 identified whether or not there was a clear
leader present at all times within the group. Questions 32 and 34-37 measured
leadership within the group. Questions 38- 46 measured the critical thinking
that occurs within the group. To eliminate response bias on the survey,
questions 7, 12, 14, 25, 27, 32, 34, 37, 39, 40, and 46 were reverse coded.
Composite scales were
created to measure the four major variables of the alternative framework
model: cohesion, leadership, critical thinking and groupthink.
Cohesion
Three different cohesion
scores were employed in the study measure cohesion: a psychological scale
(questions 19-23; a=.86) developed by Koys and DeCotiis (1991), a single
item (question 6) measuring the member's perceived cohesion, and an alternative
scale (questions 7-18) was created by the researcher based on the new conceptualization
of cohesion. Questions 7-9, and 13 were eliminated from the analysis to
ensure the highest possible overall alpha for the new cohesions scale (a=.86).
Leadership
The leadership scale (questions
32, and 34-37) was designed largely using qualities that an effective leader
would exhibit to other group members. The resulting Cronbach's reliability
coefficient was a=.85. Two questions (31 and 33) were designed to evaluate
the presence of one leader in the group. Reliability for the one leader
scale was computed using Cronbach's coefficient alpha that resulted in
a reliability coefficient of a=. 80.
Critical Thinking
The critical thinking
scale was derived from Dewey's reflective thinking model. The reflective
thinking model is commonly referred to as the Standard Agenda. Questions
were designed to tap the six steps that a group will go through when using
the Standard Agenda. Ten questions (26, 38, 40-42, 45, and 46) were used
in the final composite measure of critical thinking which yielded a Cronbach's
alpha coefficient of a=. 81.
Groupthink
The groupthink scale was
created by carefully examining the symptoms of groupthink as defined by
Janis (1972). Questions were designed to determine if the symptoms of groupthink
exist within the test group. Seven questions (24-30) were used to create
a composite scale to measure the presence of groupthink symptoms within
the group. A principle components factor analysis was computed to determine
factor purity of the groupthink scale. Questions 25, 26, 27, and 30 were
eliminated from the original set and the resulting 3-item groupthink scale
produced a Cronbach's alpha coefficient of a=. 81.
Results
The data supported the
research question and each of the five research hypotheses. Hypothesis
one confirmed a statistically significant positive correlation between
leadership and cohesion [r=.513, p=.000]. When effective leadership is
present within the group, the group is more likely to be cohesive. Hypothesis
two confirmed a statistically significant negative correlation between
cohesion and groupthink [r=-.350, p= .000]. Hypothesis three was also confirmed.
A statistically significant positive correlation exists between cohesion
and critical thinking [r=. 464, p= .000]. Hypothesis four confirmed a statistically
significant negative correlation between groupthink and critical thinking
[r= -. 253, p=. 02]. Hypothesis five additionally confirmed a statistically
significant negative correlation between groupthink and leadership [r=-.322,
p= .004].
Discussion
The new theoretical framework
provides a better explanation of negative outcomes in small groups than
does Janis' groupthink. It attempted to sort out factors that led groups
to making bad decisions. The study provided empirical data that was statistically
significant and showed a negative correlation between cohesion and groupthink.
For years, researchers have agreed with Janis and have suggested that highly
cohesive groups are likely to experience groupthink and make decisions
with negative outcomes. However, this study presents evidence to suggest
that no such relationship exists between cohesion and groupthink. Janis'
model of groupthink should be scrutinized and tested in various contexts—better
yet, it should be replaced with the new conceptualization offered in this
study. The new model offers a proper explanation of how a group will experience
groupthink. It can now be argued that groupthink occurs only when two factors
are present: an ineffective leader and lack of cohesion. At no other time
can a group experience groupthink.
Groupthink will occur
in groups where an ineffective leader is present. This is because an ineffective
leader will do two things: 1) not make an effort to make the group cohesive,
and 2) not make sure that information is critically evaluated. Groupthink
could very well happen all of the time, Only an ineffective leader would
allow every group member to "agree" on a solution before critical examination
of the problem has occurred. If an effective leader is present within a
group, s/he will ensure that the group experiences cohesion and that critical
thinking occurs within the group. If, for some reason, a cohesive group
does not want to use a systematic process to evaluate alternatives, an
effective leader will terminate the process. This is seen in many instances
in the classroom and the workplace. If the group is not being productive,
or group members are not willing to put fourth the effort required to make
a decision, an effective leader will give them a break, send them home,
or do something to make sure that a bad decision is not made.
However, if a group is
cohesive it is very unlikely that this will happen because of their vested
interest in the group. When members are in a cohesive group, they realize
that their personal actions have a direct affect on all other group members.
This does not happen in groups that are experiencing groupthink, because
those members could care less about the group as a whole. Unless, the members
of the group are cohesive they will not strive to make sure the group makes
good decisions.
The results of this study
suggest that groups with effective leaders will be more likely to participate
in critical thinking. This study presents the Standard Agenda as one of
many alternatives that would allow a group to critically evaluate information.
Effective leaders have a strong influence on the group, but they do not
have to do everything in the group. An effective leader will help other
group members create a shared vision of the group and what it should accomplish
on any given day. However, if the group does not sufficiently progress
through a systematic process, it is the responsibility of the group leader
to recognize the shortfalls and correct them before the group proceeds.
This may result in extra work for the leader, but it is ultimately the
responsibility of the entire group.
The current study also
concludes that groups with ineffective leadership would be less cohesive.
This makes intuitive sense because an ineffective leader will most likely
have an ineffective group. It is equally noteworthy to concede that just
because a group has an ineffective leader does not guarantee that critical
thinking and positive outcomes cannot occur. It is improbable that ineffective
leaders will promote efficient group processing that will lead to a positive
outcome; but it is possible. The individual members of the groups would
have a direct reflection on what processes happened in the group.
The new theoretical framework
tested in this study offers clear explanations of how, and under what circumstances,
groups experience groupthink. At the same time, it offers suggestions about
how a group can ensure high quality positive outcomes. Finally, the current
study has developed several new scales to measure the different variables
salient to groupthink. For all of the strengths of the current study, however,
there are limitations.
First, the sample consisted
exclusively of college students. While this sample may not be representative
of the larger societal population, the results are applicable to all groups.
A second limitation of the current research resulted from the small sample
size (81 subjects in 15 groups). Additional subjects would increase the
statistical power of the results. The study presents compelling evidence
to recast groupthink as a consequence of ineffective leadership. Cohesion
is not the problem. Cohesion is the solution to ensure critical thinking
and positive group outcomes.
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Figure Caption
Figure 1. Alternative
Theoretical Framework.
Appendix
Please answer the following
questions on the answer sheet that has been supplied. Answer the following
questions about the group that you are with currently in COM 281.
1. What is the number assigned
to your group?
(A) 1 (B) 2 (C) 3 (D)
4 (E) 5
2. What is your gender?
(A) Male (B) Female
3. What is your age?
(A) 18-20 (B) 21-23 (C)
24-26 (D) 27 or older
4. What is your major?
(A) Communications (B)
Business (C) Education (D) Other
5. How long has your group
been together?
(A) Less than 2 weeks
(B) 2-4 weeks (C) 4-6 weeks (D) 6-8 weeks (E) 8 weeks or longer
Answer the following questions
with the scale below:
(A) Strongly agree (B)
Agree (C) Disagree (D) Strongly disagree
6. My group is cohesive
7. I will go along with
my group's decision even if I disagree in order to avoid conflict.
8. I am comfortable expressing
my opinions in my group.
9. I will offer an opinion
even though it may offend or contradict another group member.
10. I consider my group
members to be my friends
11. I have interacted
with my group outside of the group context.
12. I do not enjoy being
around my group members.
13. My group has been
in several arguments.
14. After arguments my
group members and myself are no longer friends.
15. I feel comfortable
sharing personal details about my life with my group members.
16. I feel comfortable
sharing intimate details about myself with group members.
17. I have fun in my group.
18. There is a "WE" atmosphere
with my group.
19. In my group people
pitch in to help each other out.
20. In my group people
tend to get along with each other.
21. In my group people
take a personal interest in one another.
22. There is a lot of
"team spirit" among the group members.
23. I feel like I have
a lot in common with my group members.
24. One member within
the group makes all of the decisions.
25. My group invites outside
expertise when evaluating a problem.
26. My group has a defined
goal that we are working towards.
27. My group members and
I do not have equal power within the group.
28. My group does not
look at alternatives (good or bad) before deciding which way to proceed.
29. As a group we always
go with the first solution that is proposed.
30. My group cannot make
a bad decision.
31. There is a definite
leader in my group.
32. The group leader does
not listen to everyone in the group.
33. Although the leader
role may change in the group, there is one clear leader at all times.
Answer the following
questions with the scale below:
(A) Strongly agree (B)
Agree (C) Disagree (D) Strongly disagree
34. Our leader does not
let the minority opinion in the group be heard.
35. Our leader makes sure
that we explore alternatives before the group makes a decision.
36. Our group leader of
the group makes sure that all members are heard.
37. The leader of the
group makes me feel inferior during group discussions.
38. My group identifies
the problem before we start to look at answers.
39. Our leader will push
a decision through, even if the group is not being productive.
40. My group does not
gather facts or try to determine how serious the problem is when it is
identified.
41. My group establishes
clear criteria for evaluating solutions before solution are even discussed.
42. My group brainstorms
together trying to identify all possible solutions.
43. My group does not
evaluate possible solutions until the brainstorming has stopped.
44. There is always a
"devil's advocate" point of view raised when evaluating possible solutions.
45. My group implements
the decisions that we make.
46. My group does not
consider each solution in terms of the criteria that was established by
the group.
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