Instructor Help and Resources
Instructor Home > Troubleshooting for Bb and the Login Process > Login Troubleshooting for Instructors
My browser screen is flashing and Blackboard doesn't load.
If your browser screen flashes (particularly the URL location box at the top), this is a good sign that you've either forgotten 1) to include ad or mcbefore your username or 2) to use a backslash \ rather than a forward slash /. You can find the backslash character on your keyboard just above the Enter or Return key.
I am being asked to reconcile.
Most users will not need to reconcile, but if
you have to reconcile repeatedly, you may have neglected to complete
the process by logging out of Bb (button in upper righthand corner)
and also shutting down your browser. For more information about reconciling,
see the Active Directory Account FAQ.
I need to change my AD/MC/Exchange password.
Your AD/MC password expires every 90 days. Bb
will NOT notify you of password expiration. If you suddenly cannot
log into Bb as usual, try changing your
password.
You can easily change your AD/MC/Exchange password
at the Blackboard
Password Manager (opens in a new window). Follow the directions below to change your password.
- In the Domain box, choose the type of account you have
(AD or MC).
- In the Account box, put your active directory or medical center
username.
- In the Old Password box,
put your current password.
- In the New Password box, put a new secure password
conforming to the rules at
http://www.uky.edu/IT/CustomerService/Accounts/activedirectory.html#passwd_rules (opens
in a new window).
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