What is Workplace Flexibility for Hourly Retail Workers?
This issue brief, What is Workplace Flexibility for Hourly Retail Workers? discusses the culture of flexibility for hourly workers in a large U.S. retail store, referred to as CitiSales. The quotes in this brief have been taken from interviews with CitiSales regional vice presidents and district managers that were conducted as part of the study.
Two primary research questions are examined:
- What is workplace flexibility for hourly retail workers?
- What is the role of the store manager in ensuring workplace flexibility?