Frequently Asked Questions

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What is UK Alert?

UK Alert is the University's emergency notification system intended to inform the campus community in the event of an emergency. Messages can be sent via text messaging, email, cell phones, land lines, pagers and fax machines.

Why should I sign up?

UK Alert allows you to decide how you want to receive emergency notifications about situations occurring on campus. You can enter as many devices as you would like to receive notifications

How do I sign up?

It's easy and takes just a few minutes. Simply click here to reach the sign up page where you will be given step-by-step instructions on how to enter your contact information. You can log into the system any time you need to update or add information.

Will my information be kept private?

Yes, the information that you put into the UK Alert system is private and will not be shared with anyone. You will create a unique login and password that will allow only you to access your information for editing purposes.

When should I expect to receive notifications?

You will receive at least two test messages a year. These will allow us to ensure the system is functioning properly and users are receiving the messages. Other than those test messages, UK Alert will only notify you when there is a disruption to normal campus operations or an immediate threat to the health and safety of the campus community. This could include but is not limited to: an Explosion, Bomb Threat, Fire, Hazardous Material release, Hostage Incident, Active Shooter Incident, Structural Failure, Tornado Warnings, Campus closure or Delayed Opening, etc. You will NOT receive campus event announcements, class reminders, advertisements, or "SPAM" type messages

How will I know when the call is from UK Alert?

Any call from UK Alert will show the following number:  859-257-2386.  Simply save this number to your cell phone, address book, fax machine, etc… as UK Alert.  UK Alert will automatically show up on your phone and you’ll know it is an urgent message.  E-mails sent via UK Alert will come from a generic address, but sender's name will appear as one of the following: University Of Kentucky Administrator, University of Kentucky Office of Emergency Management, University of Kentucky Police.

Is it possible to set-up my UK Alert account so that I only receive notifications during normal business hours?

  • No, if you do not want to receive alerts when you are not on campus or when you may be sleeping, our suggestion is to carefully choose which devices you register.  For instance, if you work on campus and don’t want to receive alerts when you are at home, you should only register your work phone number and/or e-mail to receive alerts.
  • It should be noted that the UK Alert team recommends that each user register multiple devices as we cannot predict when an emergency may occur and what communication carriers may/may not be fully operational at the time.  Additionally, there may be times when you would want to be notified of an incident prior to arriving on campus. 
  • As a reminder, UK Alert will only be utilized to send a notification when there is a disruption to normal campus operations or an immediate threat to the health and safety of the campus community.

I registered my mobile phone in UK Alert so that I could receive text messages but I'm receiving phone calls instead. Why is that?

If you would like to receive text messages to your mobile phone rather than a phone call, you should choose “SMS (Text Messaging)” rather than “Mobile Phone” when registering.

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