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Troubleshooting - Clearing the Web Browsing Cache in Mozilla Firefox

The following instructions should clear the cache in Mozilla Firefox.

  1. Open Firefox.
  2. On Windows, simultaneously press CTRL + Shift + Delete. On a Mac, simultaneously press Command ⌘ + Shift + Delete. A window should open called Clear Recent History.
  3. From the Time range to clear: dropdown menu, select Everything.
  4. Uncheck everything except for Cache. NOTE: If you do not see a list of items to check, click the button next to Details.
  5. Click the Clear Now button.
  6. Depending on the size of your cache, this may take a little while. After the screen closes, close out of Firefox and reopen it. Your homepage should load normally.