How to Get Help
ResNet provides free telephone and on-site technical support for the Internet connection in your residence hall or apartment. If you need help at any time with your Internet connection, you can use any of the following methods to contact us.
Install-a-thon
If you live in a residence hall, the Install-a-thon is the fastest way to get connected to ResNet when you get to campus. During the first two weeks of the fall semester, ResNet Consultants will be stationed at various locations throughout campus to help you get connected.
You can stop by one of our tables to ask a question or sign up to have a consultant come to your room and help you get connected. Look for posters in your residence hall to find out when ResNet will be in your area. You may also click here to view the most recent Install-a-Thon schedule (in PDF format; requires Adobe® Reader® to view—Download Adobe® Reader® from Adobe's website), or call the ResNet Help Desk at (859) 323-4948 (Press 2) for more information.
Call Us
You may call us during our normal business hours to speak with a ResNet Consultant (see the ResNet Home Page for normal hours of operation). You can reach us at (859) 323-4948 (Press 2). You can receive technical support over the phone or schedule an appointment with a consultant.
Visit Us
If you would like to come into our office for assistance, you can find us in room 34A of Donovan Hall. We are conveniently located on Central Campus in the lower level of Donovan Hall, right next to The Underground fitness facility.
Online Appointment Request
If you would like to schedule an appointment with a consultant, click here to fill out an appointment request online.
E-mail Us
If you have a general question, you can e-mail us at resnet@uky.edu.
Help with Cable TV Problems
If you are not receiving all of the cable channels, try programming your television. If you are experiencing problems with your cable TV service ONLY (your Internet connection is working properly) or would like to order additional channels, contact Insight Communications at (859) 514-1400.
Help with Other Computing Issues
If you need help with computing accounts (such as Link Blue email accounts), computer lab information, or other general campus computing questions, contact the IT Customer Service Center at (859) 257-1300.