Contact Us for Help
For help with your wired Ethernet connection, UKYResNet wireless or UKYEDU wireless, contact ResNet:
ResNet Consultants will be stationed at various locations throughout campus to help you get connected during move-in. Check your residence hall lobby for a ResNet poster with specific dates, times and locations.
You may call us during our normal business hours to speak with a ResNet Consultant (see the ResNet Home Page for normal hours of operation). You can reach us at (859) 323-4948 (Press 2). You can receive technical support over the phone or schedule an appointment with a consultant.
If you would like to come into our office for assistance, you can find us in room 34A of Donovan Hall. We are conveniently located on Central Campus in the lower level of Donovan Hall, right next to The Underground fitness facility.
Online Appointment Request
If you would like to schedule an appointment with a consultant, click here to fill out an appointment request online.
If you have a general question, you can e-mail us at email@example.com.
For help with your UKY_TWC_WiFi wireless (Kirwan-Blanding complex residents only), contact the Time Warner Wireless Call Center:
Call 855-836-8718 to receive technical support over the phone from a Time Warner Wireless representative.
For help with your cable television:
If you are not receiving all of the cable channels, try following these instructions. If you are experiencing problems with your cable TV service ONLY (your Internet connection is working properly) or would like to order additional channels, contact Time Warner Cable at 855-330-3126. Please remember that this is initially a University account and unless you have previously elected to receive additional channels, your personal information will not be associated with it.
For general computing account questions or problems, contact the IT CSC
If you need help with computing accounts (such as Link Blue email accounts), computer lab information, or other general campus computing questions, contact the IT Customer Service Center at (859) 218-HELP(4357).
The IT CSC is located in room 111 of McVey Hall. They can also provide account assistance at the Hub in the W.T. Young Library.