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HR/Payroll Support Matrix
Departments	Answer questions regarding employee pay (first point of contact) No Pay Overpaid Underpaid Vacation Balances
Payroll 257-3946	Answers questions and makes adjustments as required for the following processes: Remuneration statement does not show up after payroll trial run Paycheck Calculations including Retro Payroll Cost Distribution Tax Calculations or Issues W4 K4 EIC FICA Local Taxes Taxable Benefits Pay Entry Additional Payments Recurring Payments Terminal Leave Payouts Deductions: United Way Bonds Garnishments/Court-ordered deductions Claims Direct Deposit Void/Replacement Pay Checks Employees should first contact their department and the department should contact Payroll. Time Entry CAT2 CATS_APPR_LITE ZCAT6 CATS_DA Leave of Absence FML Reports: Wage Type Reporter Remuneration Statement ZCCWBS – Cost Distribution ZCOSOBJ – Employee Cost Distribution Objects Planned Working Time Employee Locked: Payroll Status Non-resident Alien Issues Social Security Issues/More than 1 Person ID
Benefits 257-9519, Option 3	Maintains Main Assignment for all employees Staff Faculty Students Temporary Employees Process includes updating Infotypes 0712 and 0171 so that the correct program groupings are associated with the Main assignment. Answers questions related to benefit deductions Health Dental Vision Life Flexible spending accounts Retirement Voluntary benefits Processes retirement actions for all new retirees Enters pre-payment entries for employees who are going on a leave of absence without pay (Flex-leave) For deduction errors on all benefit plans: Makes adjustments as necessary Reconciles Arrears and Deductions Not Taken results from payroll with the expected results for the next payroll period
Employee Relations 257-9555, Option 7	Processes time quota overrides Creates Military Leave quota balances Adjusts Vacation Begin Dates Adjusts Vacation Service Dates
Customer Service Center (IT) 257-1300	Helps with Active Directory user IDs/passwords Answers questions related to access to the system and portal Transaction SU53 if the user questions the access he or she has Directs users with questions to the appropriate office Assists with requests for Employee Self-Service Roles for regular employees
Compensation 257-9555, Option 6	Creates regular staff positions Creates jobs Changes organizational objects Job and Position Relationships from position to job Changes to position attributes Employee group and Employee Subgroup Personnel Area and Personnel Subarea Changes to Job attributes EEO classifications Grade changes Re-classifications Answers questions regarding non-regular position creation and maintenance. All policy questions about attributes of the categories below should be handled at the department level. Compensation will provide technical assistance only. Student positions Faculty positions Temporary positions Changes start date of employee actions Deletes incorrect personnel assignments prior to Payroll process Changes separation dates Deletes action incorrectly entered Corrects Infotype entry Processes I-9 End of Probation Answers questions regarding Personnel Actions Employee transfers Additional Assignments New Hire Re-Hire Service Date Reinstatements Leave of Absence Change in Status Change in FTE Separation End of Assignment Promotions Demotions Change in Base Pay
IRIS Project Team	Supports all of the above functions Transfers knowledge to the “back office” Revises processes, if consistent errors are identified Provides training sessions for Super Users Facilitates HR/Payroll User Group Maintains HR User Manual