Communications and Network Systems provides connectivity for your computer to the campus network, email and the Internet as well as connectivity for departments located off of UK's campus. Below are answers to some commonly asked questions:

Office Connections

Q. How do I get my computer connected to the network at UK?

A. Contact Communications and Network Systems. We handle all connectivity for your phone, computer and video conferencing needs.

Q. Is there a cost for this service?

A. Yes. Communication and Network Services is not a university wide funded service.

Q. I need more network connections in my office, can I use my hub, switch or wireless router from home or purchase one to use in my office?

A. No, this equipment does not meet the management, security or quality of service that is required for the university network and may cause problems for other users. To learn more please see our Policies and Standards section.

Q. How much does it cost to have my computer(s) connected to the network?

A. Please contact Communications and Network Systems and we can provide you with a free estimate.

Q. What if my department is not on UK campus?

A. Contact us and we will help you find the best solution for your departments needs.

Q. What is the procedure to get my computer connected to the network?

A. 1. Contact Communications and Network Systems and request a free consultation and estimate. 2. Submit an UK requisition on-line or fax to 859-257-9400 and reference the estimate number for the work to be done.

Q. Who do I contact about connecting my computer to the network?

A. Work Order Desk
    Communications and Network Systems
    04 Parking Structure #2
    University of Kentucky
    Lexington, KY 40506
    Ph. 859-323-5666
    Email: commwo@uky.edu

Q. How long will it take?

A. To get an idea, please see our standard timeframes schedule.


Wireless Connections

Q. I have a laptop with wireless networking, can I use it at UK?

A. Yes, the University of Kentucky has Wi-Fi, IEEE 802.11b/g, wireless access in various locations and is intended to be used by students, visitors, faculty and staff while they are away from their dorm room or office.

Q. Is there a cost to use the UK wireless network?

A. No. This service is provided free of charge.

Q. How can I find out where wireless access is available?

A. You can find out where wireless access is available and other wireless information on our UK Wireless web page.

Q. How secure is my connection to the wireless network?

A. In order to make getting to the wireless network easier, we have not required any extra software to be loaded on your laptop or hand held device. So, if you have a wired connection, you should use this to be more secure as well as faster and more reliable.


Connecting from Home

Q. How do I connect to UK from my home?

A. You can connect to UK's network via dial-up or the Internet. You may use any service from home offered by any ISP, Internet Service Provider. (Also put Q & A on FAQ page)


Support

Q. How can I find out if there is a network problem?

A. If you're in the Medical Center, call the Medical Center Customer Service Center at 859-323-8586. For all other users, please contact the network hot-line at 859-257-9676.

Q. Who do I report a network problem to?

A. If you're in the Medical Center, call the Medical Center Customer Service Center at 859-323-8586. For all other users, please contact the network hot-line at 859-257-9676.

Q. Now my computer is connected to the network how do I get an email account or an account for any other machine I need to connect to?

A. Contact the Customer Service Center.

Q. How do I connect to my server?

A. Contact the Customer Service Center.

Q. Is there any free help and support?

A. Yes. Contact the Customer Service Center.