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 Students Telephone/Network Information
Campus Directory Information for Students
Faculty/Staff Telephone/Network
Information
Campus Directory Information for Faculty and
Staff
Work Order FAQ for Faculty and Staff
Getting Connected to the Network -
Ethernet, Internet, Wireless, DSL
Students
Telephone/Network Information
How
do I sign up for new telephone services?
What
features are available on my telephone?
How
do I use the telephone features on my telephone?
Who
should I call if I have a telephone problem?
Who should
I call if I have a computer network problem?
Resnet: 859-257-1591.
Campus Directory
Information FAQ for Students
How
can I change my e-mail address in the phone book and the on-line
directories?
I
have e-mail through UK, but I'm not a UK Student or Employee.
Can I be listed in the printed UK Telephone Directory?
I am a UK Student and my information is wrong in the UK
Telephone Directory.
I
am a UK Student concerned about privacy, what can I do?
I'm
a UK Student, how can I obtain a UK Telephone Directory?
How can I search the campus directory from the Internet?
How
can I search the campus directory from Eudora?
I have e-mail through UK but I am not a UK student or employee,
can I be listed in the printed UK Telephone Directory?
No. Currently the University of Kentucky Directory only prints
information on UK students, staff, supplementary staff, and faculty.
I'm a UK student and my information is wrong in the UK
Telephone Directory.
All student information comes from Student Information Services
(SIS). If you have questions about your listing, please contact
the Registrars Office
at (859) 257-3161.
I'm a UK student concerned about privacy, what can I do?
Home telephone and address information is supplied
for students from SIS unless an individual's entry is marked as
private. Information concerning privacy is available at http://www.uky.edu/Registrar/ferpa.htm.
I'm a UK student, how can I obtain a UK Telephone Directory?
Off-campus students can pick up a copy of the
UK Directory in the Student Government Office in Room 120 in the
Student Center Building. Students residing in dorms will have
their directories delivered to them by the Student Government
Association.
How can I search the campus directory from the Internet?
From the UK Home Page, click on Search UK to go to
the campus directory.
How can I search the campus directory from Eudora?
From Eudora select Directory Services from the
Tools menu. Be sure Eudora is configured to use ukcc.uky.edu
as its Ph server and use the Locate or Ph button
to search the directory (not the Finger button!).
Faculty/Staff
Telephone/Network
Information
How
do I sign up for new telephone services?
What
features are available on my telephone? How
do I use the telephone features on my telephone? Who
should I call if I have a telephone problem?
Call 334 from on-campus or 257-9350.
Who
do I contact for ordering network services?
Work Order Desk
Communications and Network Systems
04 Parking Structure #2
University of Kentucky
Lexington, KY 40506
Ph. 859-323-5666
Email: commwo@uky.edu
Who should
I call if I have a computer network problem?
On-Campus: 257-9676
Medical Center: 323-8586
Campus
Directory Information FAQ for Faculty and Staff
I'm a UK Staff Member and my name
is not in the printed UK Telephone Directory. How can I have my
information included in the telephone book?
I'm a faculty or staff member;
how can I change my campus address and listing in the University
Directory?
How can I change my e-mail address
in the phone book and the on-line directories?
How long
will it take for my changes to occur?
It can take several weeks for all changes to filter through
all of the scheduled updates to the on-line directories. Changes
made to your preferred e-mail sent to WhoIs usually occur within
minutes.
I have
e-mail through UK but I am not a UK Student or Employee, can I
be listed in the printed UK Telephone Directory?
No, currently the University of Kentucky Directory only prints
information on UK students, staff, supplementary staff, and faculty.
I'm a UK
Student and my information is wrong in the UK Telephone Directory.
All student information comes from Student Information Services
(SIS). If you have questions about your listing please contact
the Registrar's Office.
I'm a UK
Student concerned about privacy, what can I do?
Home telephone and address information is supplied for students
from SIS unless an individual's entry is marked as private. Information
concerning privacy is available at the Registrarés web page: DIRECTORY
& ONLINE INFORMATION SUPPRESSION.
I am a
UK Faculty/Staff Member, how can I obtain a UK Telephone Directory?
Physical Plant Trucking distributes the UK Directory in the
fall each year. To obtain a copy, please contact your departmental
office.
Work
Order FAQ for Faculty and Staff
How
soon will my request be completed?
Completion times vary depending on the service requested. Time
frames start upon receipt of request with all accurate information.
Click here for more information.
What if I
want my request quicker than the schedules listed?
Your request can be scheduled earlier than the times indicated
above, however your request will carry an additional Expedite
Fee of for the first hour per technician.
How much
will my request cost?
Prices vary. Click here for more information.
If I don't
want to use the Web for ordering services how can I get a requisition?
Your Business Officer should have requisitions. UK Stores also
has requisitions. Click here for a PDF
or Word
version of the University requisition form.
What information
is required on a requisition?
A valid 6 digit Account number, department code, a clear statement
of work, contact name and number (the person most familiar with
the scope of work), Authorized signature on the second line.
What is your
fax number?
257-9400.
What is the
status of my request?
Call 323-5666 and the staff will assist you with that information.
Please have your job number or requisition number handy.
Can I buy
my own equipment?
All equipment that attaches to UK's Voice and Data Network must
be purchased through the CNS Work Order Desk. Call 323-5666 for
more details or visit our University
Business Procedures Manual, Section Q-1-1.
Getting Connected to the Network - Ethernet, Internet, Wireless,
DSL
Communications
and Network Systems provides connectivity for your computer to
the campus network, email and the Internet as well as connectivity
for departments located off of UK's campus. Below are answers
to some commonly asked questions:
Office
Connections
Q.
How do I get my computer connected to the network at UK?
A. Contact Communications and
Network Systems. We handle all connectivity for your phone,
computer and video conferencing needs.
Q. Is there a cost for this service?
A. Yes. Communication and Network Services is not a university
wide funded service.
Q. I need more network connections in my office,
can I use my hub, switch or wireless router from home or purchase
one to use in my office?
A. No, this equipment does not meet the management, security
or quality of service that is required for the university network
and may cause problems for other users. To learn more please see
our Policies and Standards
section.
Q. How much does it cost to have my computer(s)
connected to the network?
A. Please contact Communications
and Network Systems and we can provide you with a free estimate.
Q. What if my department is not on UK campus?
A. Contact us and we will
help you find the best solution for your departments needs.
Q. What is the procedure to get my computer connected
to the network?
A. 1. Contact Communications and Network Systems and request
a free consultation and estimate. 2. Submit an UK requisition
on-line
or fax to 859-257-9400 and reference the estimate number for the
work to be done.
Q. Who do I contact about connecting my computer
to the network?
A. Work Order Desk
Communications and Network Systems
04 Parking Structure #2
University of Kentucky
Lexington, KY 40506
Ph. 859-323-5666
Email: commwo@uky.edu
Q. How long will it take?
A. To get an idea, please see our standard timeframes schedule.
Wireless
Connections
Q. I have a laptop with wireless networking, can
I use it at UK?
A. Yes, the University of Kentucky has Wi-Fi, IEEE 802.11b/g,
wireless access in various locations and is intended to be used
by students, visitors, faculty and staff while they are away from
their dorm room or office.
Q. Is there a cost to use the UK wireless network?
A. No. This service is provided free of charge.
Q. How can I find out where wireless access is
available?
A. You can find out where wireless access is available
and other wireless information on our UK
Wireless web page.
Q. How secure is my connection to the wireless
network?
A. In order to make getting to the wireless network easier,
we have not required any extra software to be loaded on your laptop
or hand held device. So, if you have a wired connection, you should
use this to be more secure as well as faster and more reliable.
Connecting
from Home
Q. How do I connect to UK from my home?
A. You can connect to UK's network via dial-up or the Internet.
You may use any service from home offered by any ISP, Internet
Service Provider.
Support
Q. How can I find out if there is a network problem?
A. If you're in the Medical Center, call the Medical Center
Customer Service Center at 859-323-8586. For all other users,
please contact the network hot-line at 859-257-9676.
Q. Who do I report a network problem to?
A. If you're in the Medical Center, call the Medical Center
Customer Service Center at 859-323-8586. For all other users,
please contact the network hot-line at 859-257-9676.
Q. Now my computer is connected to the network
how do I get an email account or an account for any other machine
I need to connect to?
A. Contact the Customer
Service Center.
Q. How do I connect to my server?
A. Contact the Customer
Service Center.
Q. Is there any free help and support?
A. Yes. Contact the Customer
Service Center. |
