IT & MCIS

DEFINITION OF STANDARD:
Voicemail is a computerized telephone answering system that digitizes incoming telephone voice messages and stores them for retrieval and forwarding. The voicemail system usually provides an auto-attendant capability that uses prerecorded messages to route the caller to the appropriate person, department or mailbox. Advanced-system features integrate voicemail with email systems, allowing users to view voice and fax messages from a desktop PC.

REVISION DATE: June 18, 2003
EFFECTIVE DATE: October 18, 2000
RESPONSIBLE CONTACT: Bill Rutledge, Communications Consultant Communications and Network Systems O4 Parking Structure #2
University of Kentucky brutled@email.uky.edu
859-257-1304

Recommended Product(s):
UK Business Procedures require all Communications contracts, service and equipment be coordinated, approved and purchased by CNS. For more information see:

www.uky.edu/FiscalAffairs/Purchasing/b81.htm http://ukcc.uky.edu/%7Euka050/cnsq11.pdf

1. Campus-wide Voicemail: Octel/VMX
2. PBX Voicemail: Nortel, Meridian 1 Voicemail
3. Key System Voicemail: Nortel, Norstar Voicemail CNS Consulting assists University departments in the evaluation and design of communications products and solutions to fit your needs or applications.

Justification:
Voicemail helps to reduce departmental operating costs.. The voice mail system can take messages or redirect calls without the assistance of a live attendant.

Technical Considerations:
Voicemail Systems should be located in telecommunications rooms that meet CNS standards. Review Telecommunication Rooms: www.cns.uky.edu/Standards/standards3206.html