|
|
We’re Always On-Call
Our
customer community includes UK administrators, research faculty,
staff and students. To provide the University of Kentucky computing
resources to faculty, staff, and students, Computer Facilities Services
personnel are on duty around-the-clock.
Computer Operations assists
University Administration by monitoring the satisfactory execution
of all administrative jobs. In the process, high-density disk drives,
magnetic-tape handlers, and high-speed printers are utilized to
provide on-line, as well as printed, information.
|
|
Data Coordination provides the interface
between the programming staff, end user, and our automatic scheduling
software, ensuring that required jobs complete execution in the
proper sequence and within necessary
time constraints. If problems are encountered, Data Coordination
initiates and coordinates problem resolution. The Data Coordination
staff also coordinates scanning of all "scantron" forms
for both research and grading processes.
To ensure the integrity of each job and
keep our customers’ computing jobs "on track," both
departments work from documentation prepared by our programming
department, in conjunction with the administrative user and Computer
Operations staff. This documentation provides routine answers/solutions
to basic situations that may occur during processing.
In addition, Computer Operations dispatches
after-hours "trouble calls" made to the University's Network
Hotline.
|
