b'Customer Support &Student IT EnablementCustomerSupport&StudentITEnablementisthepublicfaceofITS,providing customers with an entry point to the technology needed for academic and professional success. When students, faculty, and staff are faced with technology issues, they can reach outfor the help they need. For a wide variety of technologies such as desktop application issues, classroom A/V support, and desktop hardware, their services help customers better navigate technology.Classroom, AV Support, & Student Technology ServicesClassroom, AV Support, & Student Technology Services provides support for the use of multimedia technology and classroom equipment for the University. They provide audio visual equipment and assistance for other University related functions on campus.Classroom, AV Support, & Student Technology Services also maintains computer labs all over campus where students can find the necessary hardware and software to complete their assignments and projects. This also includes the Student Media Depot where students can use the newest multimedia hardware and software in addition to having the ability to check out equipment and resources.Customer ServicesCustomer Services provides a single point of contact for the technological needs of students, faculty, staff and alumni. Customer Services supports the overall strategic goals of ITS by assisting with the knowledge and tools for success with any information technology at the University of Kentucky.Technical Support ServicesTechnicalSupportServices(TSS)provideslife-cycle(deploy,manage,support,retire)supportto end user university authorized computing devices. Common examples of support provided by TSS include creation of end user system quotes, computer imaging, anti-virus management/reporting, software installation, configuration, updates, troubleshooting and remote control assistance. Remote control assistance allows a TSS agent to remotely connect to end user authorized computing systems. Should remote control assistance fail to meet customer needs TSS can offer on-site support.8'