11 The Classroom, AV Support, & Student Technology Servicesalsomaintaincomputerlabsallovercampuswhere students can find the necessary hardware and software to complete their assignments and projects. This also includes the Student Media Depot which has multimedia equipment and resources available for students to check out and use. Customer Services Customer Services provides a single point of contact for the technological needs of students, faculty, staff and alumni. Customer Services supports the overall strategic goals of ITS by assisting with the knowledge and tools for success with any information technology at the University Of Kentucky. Technical Support Services Technical Support Services (TSS) provides life-cycle (deploy, manage, support, retire) support to end user university authorized computing devices. Common examples of support provided by TSS include creation of end user system quotes, computer imaging, anti- virus management/reporting, software installation, configuration,updates,troubleshootingandremotecontrol assistance. Remote control assistance allows a TSS agent to remotely connect to end user authorized computing systems. Should remote control assistance fail to meet customer needs TSS can offer on-site support. I aim to speak to everyone in our office every day in order to make sure all questions are answered. Communication is very important in our field. - RAINA CLAY ITS Division: Customer Support & Student IT Enablement Service Area: Customer Services “ “ With technologies constantly changing, our team is called upon to be technically flexible and conscience of our customers computingneedsandworkflows. - RICHARD MUELLER ITS Division: Customer Support & Student IT Enablement Service Area: Technical Support Services “ “