15 SYSTEM CENTER CONFIGURATION MANAGER (SCCM) ADOPTION 5,149 LOGINS AT STUDENT COMPUTER LABS SCHEDULED EVENTS/CLASSES IN MANAGED LEARNING SPACES INCIDENTS/ REQUESTS REPORTED TO CUSTOMER SERVICES TOP 5 APPLICATIONS USED IN STUDENT COMPUTER LABS MANAGED LEARNING SPACES ‘VERY SATISFIED’ CUSTOMERS 317 75.9% 1. MS WORD 2. CHROME 3. DREAMWEAVER 4. ADOBE PREMIERE 5. MS POWERPOINT TOTAL PHONE CALLS TO CUSTOMER SERVICES FY 2018 649,497 59,269 135,462 292,127 3,017 WALK-IN TRAFFIC TO TECH HELP @ THE HUB 22,382 ECHO360 CAPTURES