2 2016 CUSTOMER RECOGNITION Information Technology Services INFORMATION TECHNOLOGY SERVICES | 2016 RECOGNITION & EXCELLENCE AWARDS InMay2017,ITSannouncedtheinauguralrecipientsoftheCustomer Excellence Award for Leadership in IT Advancement. The ITS Customer Excellence Awards for Leadership in IT Advancement program recognizes students, faculty, and staff who have greatly assisted ITS in successfully deploying a new service or resource. Nominated by an ITS staff member, the efforts of these individuals have greatly improved the IT environment for the entire University. Recipients were: Sarah Ballard (University Advising) provided critical support and subject matter expertise in the design of several signature IT innovation products in 2016, continuing into 2017. Ballard has actively participated in the design, discovery and usability sessions for the myUK GPS and Academic Communication Tool (ACT) projects. Sarah Kercsmar (Center for Instructional Communication) chairs the Learning Management System (LMS) Committee, and is a member of the Academic Computing Committee representing both her college and campus instructional interests and needs in IT. Kercsmar’s leadership on the LMS Committee relaunched the group, leading to a Canvas Customer Fair and ideas to grow adoption and depth of usage. Nathan Brown (UK Police Department) provided leadership for the implementation of security infrastructure at the university. In addition, he led the successful conversion of the door access systems enterprise-wide, establishing a collaborative relationship with ITS that is vital to the protection of the University community.