IT Strategic Plan | 36 Action Item 8:3 Consumers of technology and the individuals who support IT and its use must be sufficiently trained to minimize demand for specialized support and to maximize the effectiveness of their use of IT. As a result, education and training programs should be continuously acquired, developed, enhanced, and delivered in such a way as to provide the most cost-effective solution. Effective and updated knowledge and high-quality training resources are integral to technology adoption. Training must be incorporated into the support model for existing and new technology. Project timelines for new technology implementations must include training time for both IT staff and consumers of the technology, and as such the project plan should also include a budget devoted to training costs, along with a training implementation strategy and methodology. Options could include in-house training, ad-hoc training opportunities, and others. Action Item 8:4 ITS and college/department IT support providers should publish service catalogs and articulate resource offerings so that University community members can easily identify where to get desired support and tools. In order to increase the efficiency and effectiveness of IT at the University, ITS should produce a clear, concise, online service catalog. The service catalog must be continuously maintained and updated. ITS should communicate enhancements to available services and standards of service to the UK community periodically. This catalog should include detailed descriptions of physical resources and IT services so that information can be utilized for research and funding proposals. ITS Division: Customer Support & Student IT Enablement Service Area: Customer Services “One of my core values is to constantly be learning something new. As a UK student and employee, the use of technology by the Universityhasenabledmetosatisfythisvaluebothintheclassroom andatwork.” Darren Powers