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KGS Policy for Handling Customer Scanning Requests

This policy will be implemented on January 1, 2007.

The Kentucky Geological Survey, in response to the increased number of customer requests for scanning oil and gas records plus a backlog in the processing of drilling permits, has established a formal policy to help expedite these requests in a fair and equitable manner. 

Customer requests for scanning of oil and gas records must be made through one of these methods:

• KGS Web site (http://kgsweb.uky.edu/DataSearching/OilGas/OGSearch.asp)
• E-mail (KGS-PUB@LSV.UKY.EDU)
• Fax (859-257-1004)
• USPS mail (Kentucky Geological Survey, 228 MMRB, University of Kentucky, Lexington, KY 40506-0107; atten: Public Information Center).

Telephone requests for scanning will not be accepted.

Requests will be processed in the order they are received, but with the following caveats:

1. KGS will process up to 25 wells for a single customer per request. If the customer request exceeds 25 wells, the first 25 wells in the order will be processed, and then the remaining wells returned to the queue as a new request.  The next 25 wells will be processed, and if more wells are requested, the request will be returned to the queue as a new request. This process will continue until all of the order is fulfilled.
2. Requests for wells must be smaller than county-wide. KGS will not process any order that asks for all of the wells in “xyz county.”  Such requests will be used to help focus our archiving in active areas, but will not result in processing requests for customers.
3. Requests will be combined with other customer requests if KGS deems that it is more efficient to process all of the records in a specific area. A request arriving later, therefore, may be processed before requests that arrived earlier, simply because it happens to match an existing request that is already in the queue.
4. Customers must include contact information to help resolve questions.

In addition to this policy, KGS reserves the right to limit customers in the number of wells and frequency of their requests for scanning oil and gas records. This is to ensure that all customers receive equitable and timely service. Customers will continue to have the option of viewing unscanned records in our offices. An appointment to view records must be made in advance by calling the Kentucky Geological Survey at 859-257-5500 ext. 120 or by e-mail to KGS-PUB@LSV.UKY.EDU.