C. Service
Goal One: To provide Kentucky citizens with free and open access to federal government documents.
DESIRED OUTCOMES:
1. Depository patrons can locate pertinent sources of government information at, or close to the time of initial inquiry. Suggested Assessment Measure
2. Patrons will be able to locate a significant portion of their requested information from the respective depository's collections and Internet-based resources. Suggested Assessment Measure
3. Depository patrons with disabilities will be satisfied with the level of physical access to the government documents collection. Suggested Assessment Measure
Goal Two: To provide efficient and instructive reference assistance designed to make Federal Depository Library patrons self-sufficient.
DESIRED OUTCOMES:
1. Patrons will be satisfied with the depository's level of reference assistance services. Suggested Assessment Measures
2. Document patrons will be able to demonstrate search skills that are clearly observable by depository personnel. Suggested Assessment Measures
Goal Three: To strengthen interlibrary reference cooperation among Kentucky's depository libraries.
DESIRED OUTCOMES:
1. Document patrons will be satisfied with their ability to receive government information through Internet portal services, e.g., Kentucky Virtual Library. Suggested Assessment Measures
2. Patrons who make use of ILL services will report satisfaction with the timeliness of ILL request fulfillment. Suggested Assessment Measure
Goal Four: To provide appropriate and functioning equipment for use of materials within the depository library, including accessing, viewing, copying, printing, and downloading functions.
DESIRED OUTCOMES:
1. Depository patrons will be able to use government documents on functioning equipment. Suggested Assessment Measure
2. Patrons will report satisfaction with the depository's reproduction facilities and equipment. Suggested Assessment Measure
This page was last updated 8 June 2004. To suggest additions or corrections to this list, send mail to Sandee McAninch at mcaninch@uky.edu or use this form.