By Selena Stevens

“The new e-mail service adds another dimension to the level of service provided to UK students who need some type of financial assistance to attend the university.”

Lynda George,director of the Student Aid office

May 9 , 2002– (Lexington, Ky.) – A new Web-based e-mail service from the University of Kentucky Office of Student Financial Aid is making it easier for students to manage their financial aid.

From www.uky.edu/FinancialAid/QC/QClist.html, students can locate and directly e-mail their financial aid counselors with questions they may have about their financial aid. Phone numbers also are provided on the Web page, in case students prefer to speak with the counselor.

"The new e-mail service adds another dimension to the level of service provided to UK students who need some type of financial assistance to attend the university," said Lynda George, director of the Student Aid office.

If a counselor is unavailable for a few days, questions
e-mailed from the Web site will be forwarded automatically to an alternate counselor to ensure a timely response, George said.

To use the new service, log on to www.uky.edu/FinancialAid/QC/QClist.html, then locate the appropriate counselor based on the student's last name. Click on the counselor's name to bring up an online form, which will need to be filled out with the relevant information to assist the counselor in answering the student's question. When finished, click the submit button to send the message to the counselor. George noted that the new service is free to all students and is intended for UK financial aid related questions only.