Frequently Asked Questions
How do departments know that I have purchased the fee?
Your card is encoded with the services you have purchased. Your card will be swiped at the location when you are accessing the service you have purchased. Please keep the invoice generated from the UK e–Store as a record.
Am I eligible if I am registered for online courses or courses at multiple KCTC campuses?
You must be registered for 6 or more hours at the Cooper Drive‚ Winchester‚ or Regency Road campuses. Online courses do NOT apply toward eligibility for purchasing services through the E-store website. Check with the Records Office if you are unsure what your home campus is listed as.
Do I need to purchase UK services through the estore if I live in UK Housing?
No‚ UK Housing residents will automatically be billed for all UK services through the BCTC Business Office.
Are estore purchases refundable?
No‚ all estore sales are final.
Am I eligible for services offered during the Summer Term if I am enrolled during the Spring and Fall?
No‚ to be eligible for those services offered during the Summer Term the student must be enrolled at least 6 hours during the Summer Term.
Does the $25.00 convenience fee apply if I am paying with cash or check in person?
Yes‚ the $25.00 fee pays for computer equipment and other administrative costs. It is applicable regardless of payment type each time services are purchased unless the entire package of services is obtained in one transaction. It is recommended that each semester’s desired purchases are made at the same time‚ in order to avoid paying this fee more than once. Staff has no ability to override the automatic fee assessment.
When I logon to the e-Store why do some of the services appear‚ but not all of them?
When you login the system automatically checks your enrollment status‚ and only shows the services you can sign up for. For example‚ a student must have at least 12 hours to sign up for the Athletic Fee‚ and University Health Service has enrollment deadlines each semester.
I’m not clear about what a particular service includes. Who should I contact?
If the descriptions on the e-Store main page do not answer all of you questions‚ then follow the link to the department providing the service. If you still have questions‚ please call that department for the most accurate and up to date information.
dining & plus account office . university of kentucky . 101 student center . lexington‚ ky . 40506–0030 . (859) 257–6159 . fax (859) 323–3837