Enterprise Resource Planning Software Implementation
Ved Basu Project Director (859) 323-4105 Ved.Basu@uky.edu
Albert L. Lederer Professor (859) 257-2536 Lederer@uky.edu
This survey seeks to study your organization’s interaction with your ERP consultant during the implementation of its ERP system. It is intended for an employee of your organization familiar with the selection of the consultant and with the management of the implementation project. If you have received it in error, please forward the e-mail requesting your participation in this survey to an appropriate person. All responses will be kept strictly confidential. Neither you nor your firm will ever be identified.
To enter a raffle to win a sweatshirt of the college or sports team of your choice, or to obtain a summary of the results of this survey, instructions will appear at the end of the survey.
Did your organization investigate the use of a third party consulting firm to help implement the ERP system?
If Yes, how many such consulting firms did it investigate prior to final selection? Did it use the software vendor as an implementation consulting firm? Yes No
Did it use the software vendor as an implementation consulting firm?
If your organization used either a third party consulting firm or the vendor (or both) for implementation support, please continue; otherwise please go to Section 7.
SECTION 1: Screening Consultants
Prior to final selection, to what extent did your organization investigate the candidate implementation firm’s or firms’:
How many different firms (including subcontractors) provided consulting support for the ERP implementation?
If multiple consulting firms supported the implementation, then please answer the following questions about the main firm (or about the vendor if it provided the major support). If only one consulting firm was chosen, then please answer about it.
SECTION 2: Knowledge Held by the Chosen Consultant
For each of the following items, to what extent did the chosen consulting firm represent having knowledge about the following before the project began:
For each of the following items, to what extent did the chosen consulting firm actually have knowledge about the following before the project began:
SECTION 3: Consultant Commitment
During the ERP implementation, to what extent did the consultants:
SECTION 4: Monitoring
During ERP implementation, to what extent did your organization:
SECTION 5: Incentives
To what extent did the contract between your organization and the consulting firm specify:
SECTION 6: Project Evaluation
To what extent do you agree with the following?
SECTION 7: General Information
What is your job title? For how many years have you worked for your current employer? In which area of your organization do you work? IS Accounting/Finance Manufacturing Marketing Human Resources Other (Please specify) For how many years of your career have you worked in that area? How many total employees report directly and indirectly to you? What is your highest level of education? Please select oneSome high SchoolHigh School graduate2 year degreeSome college4 year College degreeSome graduate workMastersDoctorate For the ERP project described in this study: Who was the vendor of the ERP package? Please check all that apply. SAP Oracle Peoplesoft J D Edwards BAAN Other (please specify) Which modules were implemented? Please check all that apply. Purchasing Materials Management Manufacturing Sales and Distribution Finance and Accounting Human Resources Other (please specify) How many employees in total from your organization worked full-time on the project? How many consultants worked on it? ? How much was its budgeted cost? $ How much was its actual cost? $ What was its planned duration? months What was its actual duration? months In what year did it become operational? What percent of the consultant’s total compensation was paid as a fixed-fee? % What was the name of the consulting firm? Did any employees of your organization join the consulting firm during the implementation? Yes No If so how many? Did any employee of the consulting firm join your organization during the implementation? Yes No If so how many? How many IS professionals work for your entire organization? How many total employees work for your entire organization? How much is the annual gross revenue of your organization? $ What is your company's primary business activity? Agriculture Government Real Estate Banking Health Care Retail Communication Insurance Telecommunications Construction Legal Transportation Consulting Manufacturing Utilities Education Mining Other Finance Publishing To enter a raffle to win the sweatshirt of the college or sports team of your choice, and receive a summary of the results of the survey, please write your email address here: or mail your name and address to Mr. Ved Basu, DSIS Area, School of Management, University of Kentucky, Lexington, KY 40506-0034. Please this survey. Thanks very much for your time and help!
For the ERP project described in this study: Who was the vendor of the ERP package? Please check all that apply. SAP Oracle Peoplesoft J D Edwards BAAN Other (please specify) Which modules were implemented? Please check all that apply. Purchasing Materials Management Manufacturing Sales and Distribution Finance and Accounting Human Resources Other (please specify) How many employees in total from your organization worked full-time on the project? How many consultants worked on it? ? How much was its budgeted cost? $ How much was its actual cost? $ What was its planned duration? months What was its actual duration? months In what year did it become operational? What percent of the consultant’s total compensation was paid as a fixed-fee? % What was the name of the consulting firm? Did any employees of your organization join the consulting firm during the implementation? Yes No If so how many? Did any employee of the consulting firm join your organization during the implementation? Yes No If so how many? How many IS professionals work for your entire organization? How many total employees work for your entire organization? How much is the annual gross revenue of your organization? $ What is your company's primary business activity? Agriculture Government Real Estate Banking Health Care Retail Communication Insurance Telecommunications Construction Legal Transportation Consulting Manufacturing Utilities Education Mining Other Finance Publishing To enter a raffle to win the sweatshirt of the college or sports team of your choice, and receive a summary of the results of the survey, please write your email address here: or mail your name and address to Mr. Ved Basu, DSIS Area, School of Management, University of Kentucky, Lexington, KY 40506-0034. Please this survey. Thanks very much for your time and help!
Who was the vendor of the ERP package? Please check all that apply. SAP Oracle Peoplesoft J D Edwards BAAN Other (please specify) Which modules were implemented? Please check all that apply. Purchasing Materials Management Manufacturing Sales and Distribution Finance and Accounting Human Resources Other (please specify) How many employees in total from your organization worked full-time on the project? How many consultants worked on it? ? How much was its budgeted cost? $ How much was its actual cost? $ What was its planned duration? months What was its actual duration? months In what year did it become operational? What percent of the consultant’s total compensation was paid as a fixed-fee? % What was the name of the consulting firm? Did any employees of your organization join the consulting firm during the implementation? Yes No If so how many? Did any employee of the consulting firm join your organization during the implementation? Yes No If so how many? How many IS professionals work for your entire organization? How many total employees work for your entire organization? How much is the annual gross revenue of your organization? $ What is your company's primary business activity? Agriculture Government Real Estate Banking Health Care Retail Communication Insurance Telecommunications Construction Legal Transportation Consulting Manufacturing Utilities Education Mining Other Finance Publishing To enter a raffle to win the sweatshirt of the college or sports team of your choice, and receive a summary of the results of the survey, please write your email address here: or mail your name and address to Mr. Ved Basu, DSIS Area, School of Management, University of Kentucky, Lexington, KY 40506-0034. Please this survey. Thanks very much for your time and help!
How many IS professionals work for your entire organization? How many total employees work for your entire organization? How much is the annual gross revenue of your organization? $
What is your company's primary business activity? Agriculture Government Real Estate Banking Health Care Retail Communication Insurance Telecommunications Construction Legal Transportation Consulting Manufacturing Utilities Education Mining Other Finance Publishing
To enter a raffle to win the sweatshirt of the college or sports team of your choice, and receive a summary of the results of the survey, please write your email address here: or mail your name and address to Mr. Ved Basu, DSIS Area, School of Management, University of Kentucky, Lexington, KY 40506-0034.
Please this survey.
Thanks very much for your time and help!
