Frequently Asked Questions - Health and Wellness
What should my student do if he or she is sick?
Is there someone my student can call to talk about his or her symptoms?
What should I do if my student is not covered by my insurance policy?
What should my student do in the event of an emergency if University Health Service is not open?
Who can my student talk to if he or she is homesick and having difficulty adjusting to campus life? What
about other personal problems?
What should my student do if he or she is sick?
The University Health Service is a large outpatient clinic available to all UK students for their
health needs. All visits to University Health Service require an appointment, which can usually be made the same day. Students can call (859) 323-APPT (2778) Monday through Friday from 8am to 5pm to
schedule an appointment. The health fee that all full-time students pay covers a number of services. A list of these services is available at
www.uky.edu/StudentAffairs/UHS/.
University Health Service does not give written excuses for class absences. Students are advised to communicate directly with their instructors in the event of a class absence due to injury or illness.
Is there someone my student can call to talk about his or her symptoms?
Telephone consultation is available for illness, injuries, lab results, and
other questions and concerns. The University Health Service Phone Information Nurse (PIN) can be reached Monday through Friday, 8am to 4:30pm by calling (859) 323-INFO (4636).
What should I do if my student is not covered by my insurance policy?
The student health fee covers many services offered by University Health
Service; however, most prescription drugs, services related to hospitalization, surgery, and accident care are not covered. It is essential that all students carry adequate medical insurance. Students
not covered by a parent's policy need their own policy. An inexpensive, comprehensive major medical insurance policy is available through UHS. For more information, visit
www.uky.edu/StudentAffairs/UHS/Insurance.htm or call (859) 323-5823 ext. 230.
What should my student do in the event of an emergency if University Health Service is not open?
For true emergencies, students are advised to go to
the nearest Urgent Treatment Center or to an emergency room. Students are financially responsible for the services they receive there. A University Health Service physician is available for telephone
consultation during evenings and weekends. The on-call physician can help a student decide if their condition is a true emergency or can wait until the UHS clinic opens.
Who can my student talk to if he or she is homesick and having difficulty adjusting to campus life? What about other personal problems?
The Counseling
and Testing Center provides individual counseling to students. All counseling services are confidential and free to eligible students. Students can call (859) 257-8701 or stop by 201 Frazee Hall to
make an appointment. Visit www.uky.edu/StudentAffairs/Counseling/ for more information.