Online Services

Bill Pay

With UK Federal Credit Union Click N Pay, receive and pay your bills online with the click of a mouse. It’s simple, safe and guaranteed. Pay anyone from your mortgage company to your gardener. Plus, you can track the status of every single bill you pay. Log onto Click N Pay through Home @ccess today!

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What is Click N Pay?

Click N Pay is an online Bill Payment service that allows you to pay bills electronically. In order to use this service, you must be signed up for Home @ccess.

How Much does it Cost?

Nothing…Click N Pay is FREE to ALL UKFCU Members.

How do I enroll in Click N Pay?

You may want to try the Click N Pay demo in order to familiarize yourself with the program. You must first sign up for Home @ccess.

  1. 1. Click on the Home @ccess link.
  2. 2. Enter in your account number and four-digit password.
  3. 3. Select ‘Bill Pay’ from the drop-down menu selection.
  4. 4. Click on ‘Login to Click N Pay’.

How do I enroll in Home @ccess?

If you currently use Mainline, you are ready to go. Just visit our website, click the Home @ccess icon, and enter your account number and Mainline access code. You will see your account balances on the screen. Simply click on any of the underlined areas to access your accounts. If you have never used Mainline, you will need to call 859-257-UKCU (8528) or 800-234-UKCU (8528). You will then be prompted to create a 4 digit PIN and asked to verify your identity by providing your Social Security Number. The PIN that you create will be transferred to your Home @ccess account within one business day.

What if I have more questions about Click N Pay?

You may search the ‘Help Me Topics’ provided in the Click N Pay program. Call Member Care at 888-918-7539 or Call UKFCU at 859-264-4200 or 800-234-UKCU (8528).

e-Statements

Paper statements clutter your mailbox and end up in piles around your house. Free yourself of clutter and increase your account security by signing up for e-Statements! It’s easy!

How do I set up e-Statements?

If you already use Home @ccess, simply log in.

  • Select the e-Statement link that appears on the left hand side of the screen in the menu choices.
  • Click on e-Statement Preferences.
  • Click on the drop down box on the far right-side of Select Statement Type. Select e-Statements or Paper statements.
  • Click on the drop down box on the far right-side of Select Notification Method. Select Notify by email or No email notification.
  • Place your cursor in the box next to Enter Account E-mail Address. Type in the email address that you want to use. (Please remember to keep this updated.)
  • Click on Continue.
  • Read the Disclosure and confirm your settings.
  • Click Continue or Cancel.
  • If you select Continue, you will see a confirmation of the set-up. You will no longer receive a paper statement in the mail. If you select Cancel, e-Statement service will not begin.

To view your statement(s) select e-Statement from the left-hand side of your screen. You will need Adobe®Reader® in order to view your statement. If you do not have it, download it here. You may select Last Statement. This will bring up the most current statement for your viewing. Click on Statement List to view and select available statements that you would like to see. You may immediately view available statements.

To change back to paper statement or make other changes to your e-Statement delivery, follow the above instructions and make the appropriate changes. Again, the changes will take place the month that you make the changes. Changes must be made online, faxed or mailed to us with your signature for security purposes.

Account to Account Transfer

Have you ever wished you could transfer money between an account that you have at another institution and your Credit Union account without writing a check and driving all over town?

Well, now you can with online Account to Account transfer! This will allow you to transfer funds between the Credit Union and another bank, all through our website. It’s easy to use. Simply log into Home@ccess, click on Transfers, then under External Transfers and follow the steps. With Account to Account Transfer, convenience is just a click away!

e-Alerts

A variety of alerts can be set up and can notify you with information about your accounts via email or text message. It’s one more layer of protection that we wanted to provide for our members! Here are some Frequently Asked Questions about our e-Alert service available through Home @ccess.

Please click on a question to toggle open the answer.

1. What are eAlerts?

eAlerts are emails sent to you to notify you of certain transactions or events happening on your account. Each eAlert can be sent to multiple email or cellular phone addresses within minutes of the actual transaction.

2. How do I set up an eAlert?

After logging into Home @ccess click the “Add eAlert”

image to begin. Choose the type of eAlert you would like to set up from the dropdown.

3. How can I change my eAlerts?

Click the “Edit”

image next to the eAlert you would like to change. This will bring up a form that will allow you to edit all of the details for this eAlert. Click the “Continue” button once you have completed your changes.

4. How can I stop receiving eAlerts?

Click the “Delete”

image next to the eAlert you would like to stop receiving. This will remove this eAlert from your account. To stop receiving all eAlerts simply delete each eAlert you are signed up for.

5. Can an eAlert be sent to my cellular phone?

Yes. You must know the email address of your cellular phone and the standard text messaging charges from your service provider will apply. Due to message length, you may receive an abbreviated version of a “Moderate” or “Specific” detail level (See question 17) eAlert when it is being sent to a cellular phone.

6. How do I find the email address for my cellular phone?

The email address is made up of the cellular phone’s [10-digit phone number]@[service provider's gateway]. A few examples are listed below. You can check with your service provider if it is not listed.

  • Alltel
    1234567890@message.alltel.com
  • AT&T
    1234567890@txt.att.net
  • Cingular
    1234567890@cingularme.com
  • Nextel
    1234567890@messaging.nextel.com
  • Sprint PCS
    1234567890@messaging.sprintpcs.com
  • T-Mobile
    1234567890@tmomail.net
  • Verizon
    1234567890@vtext.com
  • Virgin Mobile
    1234567890@vmobl.com

7. When will I receive an eAlert?

In the eAlerts setup section there are two fields called “Send eAlerts From” and “Send eAlerts Until”. Enter the time range you would like your eAlerts to be sent. If an eAlert is triggered but it is not during these hours, your eAlert will be sent the following day. If you would like to receive eAlerts at a specific time, then both times can be set the same (normal business hours only).

8. How soon after I set up an eAlert will I begin receiving them?

Immediately. eAlerts are processed and sent in real time. You will not receive any eAlerts for transactions that occurred prior to when you set up the eAlert.

9. Can I see my past eAlerts?

Yes, all eAlerts sent for the last 90 days are kept. You can view them by using the “eAlerts Sent” section at the bottom of the Setup screen. Enter a date range in the “From” and “To” boxes, then click “Show” to see your past eAlerts.

10. What are the different eAlert types that I can sign up for?

  • Low Balance eAlert
    This eAlert works at the share level and can be set to monitor either one individual share, or all shares on the account.A minimum balance amount will be entered at the time of set up. You will be notified when a transaction causes the selected
    share balance to fall below that amount.
    There are three options to choose from:

    • Subtype 1 – Notify me only the first time.
    • Subtype 2 – Notify me for each withdrawal.
    • Subtype 3 – Notify me for any transaction.

11. How many eAlerts am I allowed to sign up for?

There is absolutely no limit to the number of eAlerts you can sign up for. You can sign up for multiple types of eAlerts as well as sign up multiple times for each type of eAlert.

For example, you can set up a low balance eAlert to be notified at home anytime your checking account balance drops below $200.00. You can then sign up for another low balance eAlert and have it email your cellular phone anytime your account balance drops below $50.00.

12. Are all eAlert types available to all people?

No. The types that are available to you depend on two things, the first being the types of products you have. For example, if you have no loans then the Loan Payment Due eAlert will not be offered to you. Second, the process that triggers some eAlerts will not always work correctly for everyone. If there are any that will not be sent properly 100% of the time then it will be disabled.

13. What is Minimum Balance?

On the set up screen for the Low Balance eAlert you need to enter a dollar amount here. You will be notified when your balance drops below this value.

14. What is Minimum Purchase Amount?

On the set up screen for several eAlerts you need to enter a dollar amount here. You will be notified when a purchase is made that matches or exceeds this value.

15. What is Minimum Available Credit?

On the set up screen for several eAlerts you need to enter a dollar amount here. You will be notified when your available credit drops below this value.

16. What is Minimum Withdrawal Amount?

On the setup screen for the Large Withdrawal eAlert you need to enter a dollar amount here. You will be notified when a withdrawal is made that matches or exceeds this value.

17. What is eAlert Detail Level?

If you would like your eAlert to contain the Transaction Time/Date, Amount, and New Balance, choose “Specific – Full Detail”. You can also have limited information sent by choosing “Moderate – Some Detail” and “Generic – No Detail”. Due to message length, you may receive an abbreviated version of a “Moderate” or “Specific” detail level eAlert when it is being sent to a cellular phone.

  • Generic – No Detail
    An eAlert has been triggered on your account. Please log in to your account online to view more detail.
  • Moderate – Some Detail
    A Large Withdrawal eAlert has been triggered on your account. Please log in to your account online to view more detail.
  • Specific – Full Detail
    A Large Withdrawal eAlert has been triggered on your account.
    You asked to be notified when a large withdrawal over $100.00 was made on your account:Share 01 – Withdrawal Amount: 750.00, Withdrawal Time: 10:31
    Post Date: 04/13/2006, Effective Date: 04/13/2006

    New Balance: 980.00, New Available Balance: 975.00

18. What is Account Nickname?

Entering an account nickname is optional. It is a way to identify an account in the eAlerts you receive. If you have the same eAlerts set up on multiple accounts, an account nickname will allow you to know which one triggered an eAlert without logging in to MCW immediately.

Contact Us

If you didn’t find the answer to your question or have any other questions that you might like us to answer, please submit the question to: contact@ukfcu.org* or contact us at 859-264-4200 or 800-234-UKCU (8528)

*Please Note: E-mail is not a secure means of communication, and confidential information should not be conveyed.