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Online Services Frequently Asked Questions
 How do I
access my account online?
 How do I set
up E-Statements?
 How do I
download to Quicken or Microsoft Money?
 If I have more
than one account, do I need to set up access codes for each
account?
 What kind of
information can I get online?
 Can I change
my address online?
 How many
transactions can I view?
 How many times
can I transfer funds during the month?
 How do I know
if the money was transferred?
 If I change my access code on Home @ccess, does it change my ATM or
Mainline code?
 Can I transfer
between accounts online?
 Is it
safe?
 When I log-in to Home @ccess, why are unsuccessful log-in attempts
reported at times I wasn't even using Home @ccess
 Will I be able to use Home @ccess with
WebTV?
 Can I pay
bills online?
 Can I print
the information?
 Why is there a
difference between my checking balance and my available
balance?
 How do I access my account online?
Go to http://www.ukfcu.org/. Click on " Home @ccess" in the
"Online Services" section of the page. Below the section where you would normally log in, click on the link that says "No Username? Click Here" Type in your account number, Mainline access code and create your own username following the guidelines listed under the rules section, then click "continue". After this you will use your new username and access code to log in to Home @ccess. If you do not have a Mainline access code, call 859-257-UKFCU (8528) and enter your account number. You will then be prompted to create a 4 digit PIN and asked to verify your identity by providing additional information. The PIN that you create will be transferred to your Home @ccess account
within one business day.  How do I set up E-statements?
If you already use Home @ccess, simply log
in.
- Select the e-Statement link that appears on the left hand side of the
screen in the menu choices.
- Click on e-Statement Preferences.
- Click on the drop down box on the far right-side of Select Statement Type.
Select e-Statements or Paper statements.
- Click on the drop down box on the far right-side of Select Notification
Method. Select Notify by email or No email notification.
- Place your cursor in the box next to Enter Account E-mail Address. Type in
the email address that you want to use. (Please remember to keep this
updated.)
- Click on Continue.
- Read the Disclosure and confirm your settings.
- Click Continue or Cancel.
- If you select Continue, you will see a confirmation of the set-up. You
will no longer receive a paper statement in the mail. If you select Cancel,
e-Statement service will not begin.
To view your statement(s) select e-Statement from the left-hand side of your
screen. You will need Adobe®
Reader® in order to view your statement. If you do not have it, download it here. You may select Last Statement. This will
bring up the most current statement for your viewing. Click on Statement List to
view and select available statements that you would like to see. You may
immediately view available statements.
To change back to paper statement or make other changes to your e-Statement
delivery, follow the above instructions and make the appropriate changes. Again,
the changes will take place the month that you make the changes. Changes must be
made online, faxed or mailed to us with your signature for security
purposes.  How do I download to Quicken or Microsoft
Money?
Go to "History Inquiries" and click on "Quicken/Money History Download".
Enter the account, date range, and format you wish to download, and choose
"continue" You will then be prompted to save the file to your PC. Open Microsoft
Money or Quicken and choose "import." If you have an earlier version of Internet
Explorer or Netscape you may need to update your browser software by
visiting:
Internet Explorer download page— http://www.microsoft.com/windows/ie/default.mspx
Netscape
download page— channels.netscape.com/ns/browsers/
If you have experienced problems savings through Quicken 2002, try the
following:
- From "History Inquiries" select "Quicken Download"
- Select QIF from "Desired File Format"
- Click Save - when the File Download Box pops up
- Under Save as Type - Select "ALL Files"
- Under File Name - Add ".QIF" to the end of the file name.
 If I have more than one account, do I need to set up
access
codes for each account?Yes. The access codes for each account must first be set up through Mainline.
If you would like to transfer money between accounts, contact us to set up an
authorization.
 What kind of information can I get online?You have access to the following information: account activity, cleared
checks, deposits/withdrawals on all savings and checking accounts,
interest/dividend information, loan payoffs/balances, and share/checking
balances. You may also transfer funds, advance loans, place stop payments, order
checks, and download checking/savings information.
 Can I change my address online?
No. For security purposes address changes must be made in person, by fax or
by mail. It requires a signature to authorize the change. Click here for the Change
of Address form.
 How many transactions can I view?
A minimum of 60 days of transactions are stored for your viewing
purposes.
 How many times can I transfer funds during the
month?The setup is the same as Mainline. You are allowed six transfers per month
from your savings account. There are no limits to the number of times that you
can transfer from your checking account.
 How do I know if the money was transferred?
Be sure to click each "continue." It will show the transfer at the end. We
recommend that you verify that the transfer has taken place by visiting the
share history of the affected account.
 If I change my access code on Home @ccess, does it
change my
ATM or Mainline code?No. If you change your access code online, the new code only works on Home @ccess. If you
change your Mainline access code, it will not change your online access code
once it's set up.  Can I transfer between accounts online?Yes, but you must first set up transfer authorization. Click here for the
authorization form, print it and fill it out, then mail (2557 Sir Barton
Way, Lexington, KY 40509) or fax (859-264-4202) it back to us and we will set it
up. Transfer limits apply to these accounts also. You are allowed three total
transfers per month from your savings account to the same account or a different
account. There are no limits to the number of times that you can transfer from
your checking account to the same account or a different account.
 Is it safe?Yes, it is safe. We are currently using a firewall in addition to 128-bit
encryption to protect our member transaction information. When first accessing
our site you will get a "Secure Certificate" message. You must accept this
certificate to be allowed access to the site. We have had reports from some
members of trouble with the certificate. The certificate is functioning properly
and is using 128-bit encryption. Most individuals use a standard version of
Netscape or Internet Explorer, which only offers 40-bit encryption and this is
the reason there have been problems. In order to take full advantage of the
security offered you will need to update the browser you are using. Updated
information will be available on our website.Internet Explorer download page— http://www.microsoft.com/windows/ie/default.mspx
Netscape
download page— channels.netscape.com/ns/browsers/ When I log-in to Home @ccess, why are
unsuccessful log-in
attempts reported at times I wasn't even using Home @ccess? When you use Mainline, these calls will also appear on Home @ccess as "log-in
attempts." If the last time you accessed your account was through Mainline and
you accidentally entered the wrong code or typed in your account number wrong,
it will show up on Home @ccess. This is
also true if someone else typed in their account number incorrectly and it
happened to be yours. Their log-in attempt would fail because they would have
the wrong access code. Older versions of WebTV do not support Java Script and secured cookies;
therefore, you would not be able to use Home @ccess. However,
the current versions should support these items. Please contact your internet
service provider for more information regarding WebTV.  Can I pay bills online? Yes. By using our Click
N Pay service you can easily and securely pay your bills online. Please click here for more
information regarding this service.
 Can I print the information?Yes, just click on the "Print" button on your browser.
 Why is there a difference between my checking balance
and my
available balance?The balances differ because a temporary hold may have been placed on the
funds in your account. In most cases the temporary hold has been placed on debit
card transactions which have been authorized but not posted, or on deposits
which have been made through an ATM. When checks clear your account, the system
will look at your available balance to determine if the check will be paid.If you make a deposit through an ATM, you have immediate access to the first
$100. The rest of the deposit will become available in 2 business days. The two
day hold is for verification purposes.
Contact Us
If you didn't find the answer to your question or have any other questions
that you might like us to answer, please submit the question to: ukfcu@uky.edu* or contact us at 859-264-4200 or
800-234-UKCU (8528)
*Please Note: E-mail is not a secure means of
communication, and confidential information should not be conveyed.
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