Online Services Frequently Asked Questions
Please click on a question to toggle open the answer.
How do I access my account online?
Go to http://www.ukfcu.org/. Click on "Home @ccess" in the "Online Services" section of the page. Below the section where you would normally log in, click on the link that says "No Username? Click Here" Type in your account number, Mainline access code and create your own username following the guidelines listed under the rules section, then click "continue". After this you will use your new username and access code to log in to Home @ccess. If you do not have a Mainline access code, call 859-257-UKFCU (8528) and enter your account number. You will then be prompted to create a 4 digit PIN and asked to verify your identity by providing additional information. The PIN that you create will be transferred to your Home @ccess account within one business day.
How do I set up E-Statements?
- Select the e-Statement link that appears on the left hand side of the screen in the menu choices.
- Click on e-Statement Preferences.
- Click on the drop down box on the far right-side of Select Statement Type. Select e-Statements or Paper statements.
- Click on the drop down box on the far right-side of Select Notification Method. Select Notify by email or No email notification.
- Place your cursor in the box next to Enter Account E-mail Address. Type in the email address that you want to use. (Please remember to keep this updated.)
- Click on Continue.
- Read the Disclosure and confirm your settings.
- Click Continue or Cancel.
- If you select Continue, you will see a confirmation of the set-up. You will no longer receive a paper statement in the mail. If you select Cancel, e-Statement service will not begin.
To change back to paper statement or make other changes to your e-Statement delivery, follow the above instructions and make the appropriate changes. Again, the changes will take place the month that you make the changes. Changes must be made online, faxed or mailed to us with your signature for security purposes.
How do I download to Quicken or Microsoft Money?
Go to "History Inquiries" and click on "Quicken/Money History Download". Enter the account, date range, and format you wish to download, and choose "continue" You will then be prompted to save the file to your PC. Open Microsoft Money or Quicken and choose "import." If you have an earlier version of Internet Explorer or Netscape you may need to update your browser software by visiting:
Firefox download page (Recommended)Internet Explorer download page
Safari download page
If you have experienced problems savings through Quicken 2002, try the following:
- From "History Inquiries" select "Quicken Download"
- Select QIF from "Desired File Format"
- Click Save - when the File Download Box pops up
- Under Save as Type - Select "ALL Files"
- Under File Name - Add ".QIF" to the end of the file name.
If I have more than one account, do I need to set up access codes for each account?
What kind of information can I get online?
Can I change my address online?
How many transactions can I view?
How many times can I transfer funds during the month?
How do I know if the money was transferred?
If I change my access code on Home @ccess, does it change my ATM or Mainline code?
Can I transfer between accounts online?
Is it safe?
Firefox download page (Recommended)
Internet Explorer download page
Safari download page
When I log-in to Home @ccess, why are unsuccessful log-in attempts reported at times I wasn't even using Home @ccess?
Will I be able to use Home @ccess with WebTV?
Can I pay bills online?
Can I print the information?
Why is there a difference between my checking balance and my available balance?
Contact Us
If you didn't find the answer to your question or have any other questions that you might like us to answer, please submit the question to: ukfcu@uky.edu* or contact us at 859-264-4200 or 800-234-UKCU (8528)
*Please Note: E-mail is not a secure means of communication, and confidential information should not be conveyed.








