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Frequently Asked Questions
Am
I required to do anything at this time? How can I find out my employment status? What
kind of help/support is available? I work at the Medical Center. Who should
I contact for help? Why do I need to work through MCIS? Can't
I just upgrade my own computer? What
is the first thing I should do before beginning an upgrade? I'm
a student employee of the University of Kentucky. May I participate
What
kind of help/support is available? How
do I get the Microsoft License "Key" to install the software? What
if I don't have a U-Connect account? Can
students use this software or take the software home for personal use? What
are the implications to those Faculty and Staff that leave UK?
What
happens when Microsoft releases new products or new versions?
Does
the agreement give me the ability to move to a new version of the operating
system when it does come out? Does
this contract mean I don’t have to buy an operating system when
I purchase a new computer?
What if I don’t have a
blank CD to create an install CD?
How
are lab computers covered under departmental Campus Agreement? What
CALS (Client Access Licenses) are included in the UK Software agreement? Am I required to do anything at this
time? How can I find out my employment
status? If you are unsure whether you are classified as a "regular
full-time or regular part-time UK employee," consult with your
departmental business officer for clarification of your employment status. I don't know anything about my desktop
machine. I just use it to get my job done. Do I need to do something?
What
kind of help/support is available?
You can get first
level support from your departmental technical support staff or the
Information Technology Customer Service Center (IT CSC) for the products
in the UK Microsoft Campus Agreement for Faculty and Staff. The IT CSC
will answer basic questions about installation, as well as provide assistance
with the basic use of the applications. Contact the IT CSC by sending
e-mail to helpdesk@uky.edu, by
calling 859/257-1300, by visiting our office in 111 McVey Hall during
business hours, or by completing an online
technical assistance request form. Also available to
you are many online help features within the software products. From
within Windows and Microsoft Office Products you can select Help
from the Start menu. Often you also can look for an answer to your question
by going to Microsoft
Support Online. Another source of information is the Microsoft
Support Knowledge Base search system.
I
work at the Medical Center. Who should I contact for help?
Please contact the Medical Center Help Desk at 3-8586 or via email
at mcissupport-1@lsv.uky.edu
Why
do I need to work through MCIS? Can't I just upgrade my own computer?
By working with MCIS you gain the following:
I'm a student employee of the University
of Kentucky. May I participate in the program?
No. Most student positions are considered part-time
temporary employees of the University. Temporary employees may not participate.
Only regular part-time or full-time faculty and staff may participate. I use a mail service other than
U-Connect. I understand that is where the installation key will be sent,
so that I can install the software. What do I do? No. President Todd
agreed to provide central funding for faculty and staff paid from General
Fund accounts. Self-supporting units will pay $41.54 for each FTE (full-time
equivalent) employee based on The Integrated Postsecondary Education
Data System (IPEDS) report. The Vice President for Fiscal Affair &
Information Technology office and the Central Budget office are preparing
the cost information for self-supporting units. That cost information
will be provided to the business officers in those units during the
week of October 8. Does
this mean we (employees) will be able to have a copy of the software
on our laptop or home computers? What
is the first thing I should do before beginning an upgrade?
Only those who
would benefit by moving to the next version should take advantage
of this offering. Make sure to
do a complete backup of all data before installing an upgrade. It
is a good idea to have more than one copy of this backup. Once done,
you can use a copy of the backup to re-install the data back to
your machine. What
software products are included in this agreement? Please see the product descriptions page for a list of included software. How
do I get the Microsoft License "key" to install the software?
When you request
the software, you will need click the product key required link. You’ll then receive the installation "key" by email to
your U-Connect email address. What
if I don't have a U-Connect account? If you do not have
a U-Connect account please see the IT CSC Accounts Page for more information. Eligible UK faculty
or staff members may use the products in campus offices, student labs,
and Faculty/Staff training rooms. This contract allows UK Faculty and
staff to install these products on their home machines for work related
purposes. No. Students are
not included in this contract, and may not participate in the use, copying,
or installation of this software, under this agreement. Yes, your software
is now considered a legal copy if you are an eligible UK Faculty or
Staff member. Any copies of the
software, installed or on CD’s, under the agreement are the property
of UK and Microsoft. This product is licensed to the University of Kentucky
for work-related use by faculty and staff. New releases of the covered products will be made available
through the UK Download server. Media already prepared will be available
at the UK Computer Store, for a fee. Any other Microsoft product that is not included in
the contract can be purchased via the Microsoft "Select" program. Those
products can be purchased, under the Select program, through the UK
Computer Store Does the agreement give me the ability to move to a new version of the operating system when it does come out? Yes. As Microsoft releases new operating system versions,
current faculty, and staff can upgrade to these new versions. Make sure
to work with your departmental support person before beginning any upgrades. No. You must purchase an operating system when you buy
a new computer. Any prior version of Windows is allowed. Yes. You are allowed to install the Microsoft Office
on a newly purchased machine. This does not apply to operating systems.
Your new computer must be purchased with an operating system. Any version
of Windows is allowed.
The operating systems on the download server are upgrades to an existing
operating system. The UK Computer store will sell CDs with the software
already on them for a fee. How
are lab computers covered under departmental Campus Agreement? The lab machines
must be owned by the institution/department that enters into the Campus
Agreement contract to be covered. Since we licensed the entire campus,
there is no additional fee for the lab machines. What
CALS (Client Access Licenses) are included in the UK Software agreement? The following Client
Access Licenses are included:
Licenses for operating
servers (Windows 2003 Server, Exchange 2003 Server, etc.) are NOT included
in the UK Microsoft Agreement. Microsoft server software licenses must
be purchased separately. |
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For Assistance
IT Helpdesk
Comments to ITHS Web Team © 2000 This site is maintained by University of Kentucky Information Technology. File last modified February 13, 2006 |
