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Frequently Asked Questions

Am I required to do anything at this time?

How can I find out my employment status?

I don't know anything about my desktop machine. I just use it to get my job done. Do I need to do something?

What kind of help/support is available?

I work at the Medical Center. Who should I contact for help?

Why do I need to work through MCIS? Can't I just upgrade my own computer?

What is the first thing I should do before beginning an upgrade?

I'm a student employee of the University of Kentucky. May I participate
in the program?

I use a mail service other than U-Connect. I understand that is where the installation key will be sent, so that I can install the software. What do I do?

What kind of help/support is available?

Does this mean that the individual departments will not have to pay part
of this from their departmental budgets?


Does this mean we (employees) will be able to have a copy of the software
on our laptop or home computers?


Where can the products covered by the contract be used?


What software products are included in this agreement?

How do I get the Microsoft License "Key" to install the software?

What if I don't have a U-Connect account?

Can students use this software or take the software home for personal use?

If I had an illegal copy of the software prior to the signing of the contract, is my software now considered a legal copy?

What are the implications to those Faculty and Staff that leave UK?

What happens when Microsoft releases new products or new versions?

What about products that are not included in this agreement? Can they be added? Or do I have to order and pay for them separately?

Does the agreement give me the ability to move to a new version of the operating system when it does come out?

Does this contract mean I don’t have to buy an operating system when I purchase a new computer?

Does this contract mean I don’t have to buy Microsoft Office software when I purchase a new computer?

What if I don’t have a blank CD to create an install CD?

How are lab computers covered under departmental Campus Agreement?

What CALS (Client Access Licenses) are included in the UK Software agreement?

Am I required to do anything at this time?

NO, you are not required to take any action. However, if it is your desire to install these Microsoft products, or upgrades of the products, to your computer, do not purchase the products from commercial vendors. The products are available to all regular full-time and part-time faculty and staff.

How can I find out my employment status?

If you are unsure whether you are classified as a "regular full-time or regular part-time UK employee," consult with your departmental business officer for clarification of your employment status.

I don't know anything about my desktop machine. I just use it to get my job done. Do I need to do something?

No. You don't have to do anything immediately. Your technical support for your department has access to these products, and will take advantage of them as needed. Depending on your desktop machine, you may not even be able to run the latest software. If you wish, you may inquire to your departments technical support team and find out how your area will be impacted. However, most staff and faculty won't have to load the software themselves. Simply follow established procedures in your department for technical support. Installations and upgrades are also available for a fee through the IT LAN group.

What kind of help/support is available?

You can get first level support from your departmental technical support staff or the Information Technology Customer Service Center (IT CSC) for the products in the UK Microsoft Campus Agreement for Faculty and Staff. The IT CSC will answer basic questions about installation, as well as provide assistance with the basic use of the applications. Contact the IT CSC by sending e-mail to helpdesk@uky.edu, by calling 859/257-1300, by visiting our office in 111 McVey Hall during business hours, or by completing an online technical assistance request form.

Also available to you are many online help features within the software products. From within Windows and Microsoft Office Products you can select Help from the Start menu. Often you also can look for an answer to your question by going to Microsoft Support Online. Another source of information is the Microsoft Support Knowledge Base search system.

I work at the Medical Center. Who should I contact for help?

Please contact the Medical Center Help Desk at 3-8586 or via email at mcissupport-1@lsv.uky.edu

Why do I need to work through MCIS? Can't I just upgrade my own computer?

By working with MCIS you gain the following:

  • Assurance that your hardware meets the minimum standards needed to run the software
  • Assurance that the upgrade is compatible with any patient care software on your computer
  • Assurance that your valuable data will be backed up and protected during the upgrade

I'm a student employee of the University of Kentucky. May I participate in the program?

No. Most student positions are considered part-time temporary employees of the University. Temporary employees may not participate. Only regular part-time or full-time faculty and staff may participate.

I use a mail service other than U-Connect. I understand that is where the installation key will be sent, so that I can install the software. What do I do?

U-Connect mailboxes are where the license keys are sent. If you do not wish receive any mail there, you may set the forward on the web interface to forward to your primary email account, otherwise your key will remain in that mailbox. If you have any questions about your U-Connect mail, please contact the IT Customer Service Center at 257-1300 or visit our offices in 111 McVey Hall.

Does this mean that the individual departments will not have to pay part of this from their departmental budgets?

No. President Todd agreed to provide central funding for faculty and staff paid from General Fund accounts. Self-supporting units will pay $41.54 for each FTE (full-time equivalent) employee based on The Integrated Postsecondary Education Data System (IPEDS) report. The Vice President for Fiscal Affair & Information Technology office and the Central Budget office are preparing the cost information for self-supporting units. That cost information will be provided to the business officers in those units during the week of October 8.

Does this mean we (employees) will be able to have a copy of the software on our laptop or home computers?

Yes, employees can use the software on a home computer for "work-related"
purposes.

What is the first thing I should do before beginning an upgrade?

  • Find out whether upgrading will bring you immediate work advantages.

Only those who would benefit by moving to the next version should take advantage of this offering.

  • Evaluate your hardware standards.
Prior to upgrading, evaluate the minimal acceptable hardware standards to ensure your computer meets the product specification requirements.
  • Back up your data.

Make sure to do a complete backup of all data before installing an upgrade. It is a good idea to have more than one copy of this backup. Once done, you can use a copy of the backup to re-install the data back to your machine.

What software products are included in this agreement?

Please see the product descriptions page for a list of included software.

How do I get the Microsoft License "key" to install the software?

When you request the software, you will need click the product key required link. You’ll then receive the installation "key" by email to your U-Connect email address.

What if I don't have a U-Connect account?

If you do not have a U-Connect account please see the IT CSC Accounts Page for more information.

Where can the products covered by the contract be used?

Eligible UK faculty or staff members may use the products in campus offices, student labs, and Faculty/Staff training rooms. This contract allows UK Faculty and staff to install these products on their home machines for work related purposes.

Can students take the software home for personal use?

No. Students are not included in this contract, and may not participate in the use, copying, or installation of this software, under this agreement.

If I had an illegal copy of the software prior to the signing of the contract, is my software now considered a legal copy?

Yes, your software is now considered a legal copy if you are an eligible UK Faculty or Staff member.

What are the implications to Faculty and Staff members who leave UK?

Any copies of the software, installed or on CD’s, under the agreement are the property of UK and Microsoft. This product is licensed to the University of Kentucky for work-related use by faculty and staff.

What happens when Microsoft releases new products or new versions?

New releases of the covered products will be made available through the UK Download server. Media already prepared will be available at the UK Computer Store, for a fee.

What about products that are not included in this agreement? Can they be added? Or do I have to order and pay for them separately?

Any other Microsoft product that is not included in the contract can be purchased via the Microsoft "Select" program. Those products can be purchased, under the Select program, through the UK Computer Store

Does the agreement give me the ability to move to a new version of the operating system when it does come out?

Yes. As Microsoft releases new operating system versions, current faculty, and staff can upgrade to these new versions. Make sure to work with your departmental support person before beginning any upgrades.

Does this contract mean I don’t have to buy an operating system when I purchase a new computer?

No. You must purchase an operating system when you buy a new computer. Any prior version of Windows is allowed.

Does this contract mean I don’t have to buy Microsoft Office software when I purchase a new computer?

Yes. You are allowed to install the Microsoft Office on a newly purchased machine. This does not apply to operating systems. Your new computer must be purchased with an operating system. Any version of Windows is allowed. The operating systems on the download server are upgrades to an existing operating system.

What if I don’t have a blank CD to create an install CD?

The UK Computer store will sell CDs with the software already on them for a fee.

How are lab computers covered under departmental Campus Agreement?

The lab machines must be owned by the institution/department that enters into the Campus Agreement contract to be covered. Since we licensed the entire campus, there is no additional fee for the lab machines.

What CALS (Client Access Licenses) are included in the UK Software agreement?

The following Client Access Licenses are included:

  • Sharepoint Portal Server CAL
  • Windows Server CAL
  • Exchange Server CAL
  • SMS CAL
  • Conference Server CAL

Licenses for operating servers (Windows 2003 Server, Exchange 2003 Server, etc.) are NOT included in the UK Microsoft Agreement. Microsoft server software licenses must be purchased separately.


 
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File last modified February 13, 2006