UK Software

Getting Help

You can get first-level support from your departmental technical support staff or the Information Technology Customer Service Center (IT CSC) for the products in the UK Microsoft Campus Agreement for Faculty and Staff.

The IT CSC will answer basic questions about installation, as well as provide assistance with the basic use of the applications. Contact the IT CSC by sending e-mail to helpdesk@uky.edu, calling 859/257-1300, or visiting our office in 111 McVey Hall during business hours. You may also request assistance by submitting an online technical assistance request form. Also available to you are many online help features within the software products. For example:

From within Windows and Microsoft Office Products you can select Help from the Start menu.
Often you can look for an answer to your question by going to Microsoft Support Online.
Another source of information is the Microsoft Support Knowledge Base search system.