Blackboard Known Issues
The following page is the set of known errors in Blackboard Learn. Some of these problems have workarounds or solutions, which we have listed below. If you do not see the error the error that you are getting and you would like to report one or ask for help, contact the UKIT Service Desk at 218-HELP (4357) or email email@example.com.
Internet Explorer 11 crashes when Edit Mode is On (Updated: Feb 19, 2014)
Microsoft released an update to Internet Explorer 11 and it now crashes when instructors enter a course with edit mode turned on. Blackboard is currently working on a patch.
Workaround:Please use an alternate version on Internet Explorer, or Firefox, Chrome, or Safari to access Blackboard.
Sometimes when students attempt to launch tests, instructors attempt to preview tests or edit tests they receive an error: (Resolved: Feb. 20, 2014)
Workaround: There is no known workaround at this time.
We have implemented steps to resolve this issue based on recommendations from Blackboard. If you are still receiving this error, please give the IT Service Desk a call at 859-218-HELP.
Instructor is taken back to the My Bb tab when attempting to grade a SafeAssign Assignment. (Verified: Feb. 11, 2014)
Assignments which were copied from previous courses exhibit this error. This error has been reported to Blackboard Support and they are working on a solution.
Workaround: Instructor should view the attempt through the SafeAssign Tool then add the grade manually in the grade center column. To access the submission do the following:
- On the Control Panel, select Course Tools.
- Select SafeAssign.
- On the SafeAssign page, select SafeAssignments.
- Click on the down arrow for the assignment and select View Submissions.
- Click on the student’s submission.
Some students are receiving the error message “Sorry, we do not think you are logged into SafeAssign. Your session may have timed out. If you have received this message in error, please contact your system administrator” when they attempt to submit an assignment. (Verified: Feb. 11, 2014)
We are working with Blackboard Support to determine the cause of this behavior and to provide corrective measures.
Workaround: The student should:
- Log out of Blackboard
- Clear their browser’s cache
- Log back into Blackboard
- Attempt to submit the SafeAssign assignment
Grade Center column for deleted SafeAssign assignments are not removed from the Grade Center. (Updated: Feb. 14, 2014)
If a SafeAssign assignment is deleted, the corresponding column in the instructor’s Grade Center is not deleted from the grade center.
Workaround: The instructor must delete the column in the Grade Center manually.
Sending email to large number of users (100+) may result in error: HTTP Error 404.15 - Not Found. The request filtering module is configured to deny a request where the query string is too long. (Verified: Feb. 11, 2014)
If you see this error after sending an email, the email has been sent, and you should receive your copy as usual. The problem is that with the large number of users, the URL is too long to display the "success" message to the sender.