Blackboard Known Issues

The following page is the set of known errors & problems in BB. Some of these problems have workarounds or solutions, which we have listed below. If you do not see your error, and you would like to report one or ask for help, contact the UKIT Service Desk at 218-HELP (4357) or email helpdesk@uky.edu.

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General:

For students:

  • Course Tools - Can't see external links, Can't submit a SafeAssignment.

For faculty:

Announcements

Copied Date-restricted Announcements Do Not Send Email Notifications

Date-restricted announcements send email notifications to students who have notification preferences set to receive emails on announcements when they become available. Announcements copied from previous courses by the instructor do not send email notifications. They do appear in the course and My Blackboard Updates correctly.

Workaround: Instructors should recreate announcements in the current semester's course shell if they would like email notifications to be sent.

My Blackboard

Social Cloud Features Unavailable

Social Cloud features, including Profiles, Spaces, and Messages, are unavailable. My Blackboard Social Cloud features report "Access Denied," "Unavailable," or "Not Logged In."

Workaround: None available, update pending.

Course Content

Firefox on Mac OS X doesn't display PDFs

The PDF plugin for Firefox on Mac OS X does not function.

Workaround: Upgrade to Firefox 19, which includes a new PDF viewer.

Unable to Copy Course Containing Legacy SCORM Data

Instructors receive an error message such as RusticiSoftware/ScormContentPlayer/Logic/ExternalConfiguration
For reference, the Error ID is 32d15d9a-0a08-4bd7-9491-fe173e7c1d27 when trying to copy a course.

Workaround: None available, in testing.

Linked Content Not Working

An "Invalid File" error message, or a blank page is received when attempting to access a .docx, .pptx, .pdf, etc. file. Only particular Blackboard users experience this problem, and they also get a blank page when navigating to the Content Collection tab on their My Bb module. If you experience this issue, please contact the Help Desk at helpdesk@uky.edu or (859) 218-4357.

Workaround: None available, in testing.

Assignments

SafeAssignments May Not Appear in the Grade Center

Sometimes, when students submit a SafeAssignment, it may not appear in the Grade Center or needs grading page.

Workaround: To view all SafeAssign reports, instructors should click on Course Tools -> Safe Assign -> SafeAssignments.

"Assignments" Course Link Missing

Students are unable to see the 'Assignments' course menu link, even though the Instructor has made the course available.

Workaround: Instructor must show link.

Grade Center

"Date Submitted" Timestamp Incorrect on Needs Grading Page

"Date Submitted' time stamp in 'Needs Grading' for Group Assignmentis is giving a different date/time than the 'Attempt Submitted' time stamp within the Grade History report.

Workaround: Within the Full Grade Center, mouse over Reports button and select 'View Grade History'. Instructors can navigate to find Group Assignment in question either on this page or by downloading the Grade History for the entire course and navigating through an excel sheet. This time stamp ('Attempt Submitted') will be correct.

Course Tools

Cannot Use Rubric With SafeAssign

After an Instructor associates a rubric with a SafeAssign assignment within the Grade Center, the rubric cannot be used when the instructor uses "View Attempt" of a student's submission. No option exists when selecting "View Attempt" to utilize the associated rubric.

Students Cannot See External Links and/or Submit a SafeAssignment

A student's Internet Explorer browser cannot display links in Blackboard that go to external sites. OR, some students may not be able to submit an assignment through SafeAssign with Internet Explorer.

Workaround: Student must change Internet Explorer settings (see below).

Duplicate Categories Give Errors When Trying to Access Manage Categories Page

When an Instructor goes to add another category within the Categories page and inadvertently renames the new category with the same name of an already existing category, it both saves the new category and gives an error page. Thereafter, anytime the Instructor wishes to manage categories they receive an error page and are not able to do so.

Workaround: None available, in testing.

Packages and Utilities

Check Course Links Feature Does Not Work

The feature of "Check Course Links" within Control Panel>Packages and Utilities does not work. The links do not display after clicking on the feature.

Workaround: None available, in testing.

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