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University of Kentucky School of Interiors professors Allison Carll-White and Lindsey Guinther were recently published in the Heath Environments Research and Design Journal.
Their article, entitled "One Size Does Not Fit All: A Diagnostic Post-Occupancy Evaluation Model for an Emergency Department", presents a detailed account of processes and multiple methodologies used in conducting a diagnostic post-occupancy evaluation (POE) in an urban hospital emergency department.
This study presents a comprehensive framework for diagnostic post-occupancy evaluation in healthcare design. The findings indicate that a systematic, multi-methodological approach developed around a conceptual framework, the client’s guiding principles, and the design team’s objectives can lead to higher quality evaluations.