UKAT Service Desk
The University of Kentucky Analytics & Technologies (UKAT) Service Desk is available to help with any computer or technical issue you encounter. The UKATService Desk provides enterprise level services and support for faculty and students. Whether you are having difficulty with your course management system, email logins, or have a question about installing software, the service desk is available to help.
Service Desk Information
Service is provided 24 hours a day, 7 days a week.
The Service Desk provides assistance related to all UKAT Services. The Service Desk staff will attempt to resolve the issue or request during the first contact with the caller. If the issue cannot be resolved by Service Desk staff, the appropriate support team will be engaged.
Regular Service Desk staff is available during the following hours:
Monday - Thursday: 7:00 am - 10:00 pm EST
Friday: 7:00 am - 6:00 pm EST
Sunday: 1:00 am - 10:00 pm EST
The telephone operations group answers all calls made outside the Service Desk hours. This group answers the main University of Kentucky telephone numbers and transfers calls to University of Kentucky faculty and staff.
The Telephone Operators are trained to handle many types of support calls (password resets, telephone incidents, etc). A Service Desk agent is on call to assist with support for high priority issues that must be handled after hours and are beyond the scope of the Telephone Operations group.
Please note: Contact with the Service Desk is typically handled by means of telephone calls and email.