Exchange 2007

Introduction

This summer, UK Information Technology (UKIT) has upgraded all Exchange 2003 campus email and moved all U-Connect campus email to Microsoft Exchange 2007. Exchange 2003 and U-Connect will be discontinued. All UK mail accounts are now on the same mail system and UKIT will provide full support for all Exchange 2007 services.

Exchange Server 2007 is the next version of Exchange Server, the industry's leading server for e-mail, calendaring, and unified messaging. The release of Exchange Server 2007 is closely aligned with the Microsoft Office 2007 wave of products, which together deliver a best-in-class enterprise messaging and collaboration solution.

The move to Exchange 2007 affected users of the UKIT provided email systems differently depending on the current email system in use. Please see below for the links to document detailing the latest news and changes most likely to affect you and your users.

Important Notice

Users having problems logging into their email please remember that you cannot login to your email if any of the following conditions exist:

  1. Your password was reset to the default .
  2. Your password is expired.
  3. You forward your email to another address.
  4. You have not activated your account.

If your password was reset to the default, or has expired, you will need to change your password before you will be able to access your email. To change your password navigate to the UK Account Manager (https://ukam.uky.edu/manager/) and click on the 'Manage Your Account' option. You will need to login with your current, or the default, password. Once logged in, click on the 'Change Password' menu option, and create a new password following the displayed guidelines.

The default password is the lower case letter u, the dollar sign, and the last six (6) digits of your UKID number. For students this number is printed in the lower right hand corner of your new UK WildCard Student ID. Faculty and staff can find this number on any recent pay stub. For example, if your UKID number is 87654321, then your default password would be u$654321.

Users who have forgotten their password can bring a photo ID to the IT CSC Password kiosks available at:.

  • Student Center (near Starbucks)
  • The HUB @ WT Young LIbrary.
  • IT Customer Service Center in 111 McVey Hall
  • Students can go to the desk of any Student Computing Labs

Users unable to bring a photo ID to one of the above locations can contact the IT Customer Service Center at (859) 257-1300

If you have forwarded your email to another email address you will need to access that account directly in order to retrieve your email.

If you have not yet activated your account please go to the UK Account Manager in order to Activate your Account. Additional instructions for activating your U-Connect Account can be found at http://www.uky.edu/IT/CustomerService/docs/account_activation/

Latest News

  • The Exchange Migration process was completed on August 11, 2007.

  • All current Exchange 2003 users were moved to Exchange 2007 during the week of June 25, 2007.

  • The process that UKIT began on July 9 of moving all current students from U-Connect to Exchange 2007 was completed on July 27, 2007.

  • The process of migrating the remaining faculty and staff who used U-Connect that began at 8 p.m. on Friday, August 10, 200 is now complete. Users were be able to send and receive email during this process; however, old U-Connect mail may not not be immediately available and will be moved into your new Exchange mailbox within about 24 hours. Your U-Connect email account will be removed once this is done.

Emails sent to Faculty and Staff regarding migration from U-Connect to Exchange 2007

On Tuesday July 24, 2007 the following email was sent to the faculty and staff at the University of Kentucky.

To UK Faculty and Staff:

Beginning at 8:00 PM on Friday, August 3, 2007, UK Information Technology will start migrating the remaining faculty and staff email from U-Connect to the University's new campus mail system, Microsoft Exchange 2007. When the migration is completed, all UK mail accounts will be on the same mail system, and UKIT will provide full support for all Exchange 2007 services.

This migration will generally be transparent! You will still be able to send and receive mail during the migration, although your new mailbox might be empty when you first log into it. Your old U-Connect mail will be moved into your new Exchange mailbox within about 24 hours. Your U-Connect email account will be removed once this is done.

Notes about your mail:

  • Your email address will not change. Your password will not change. Mail that would have gone to your former U-Connect mailbox will automatically go to your new Exchange 2007 mailbox.
  • Your contact list and calendar will not be migrated! If you have contacts stored in your U-Connect address book or appointments on your calendar, be sure to print them before your account is migrated.
  • If you currently forward your mail to another mail system, such as Gmail or Hotmail, then nothing will change. You will not get an Exchange mailbox unless you stop forwarding your mail.
  • Continue going to http://uconnect.uky.edu to check your mail. After your account has been moved, that page will redirect you to the Outlook Web Access (OWA) login page. You may want to bookmark the OWA page so you can go to it directly.
  • After your account has been moved, please go to the Account Manager at https://ukam.uky.edu/manager/ and set up new password self-reset questions and answers. This will allow you to reset your password yourself if you have issues at some time in the future.
  • If you use an email client (such as Outlook, Outlook Express, Eudora, Entourage) to check your mail instead of a web browser, and it's correctly configured, then your email client will begin picking up mail from the Exchange server as soon as your account is migrated. To make sure the client's configuration is correct, see your local support person or check the documentation at http://www.uky.edu/email/exchange2007/.

To ease your transition a web site has been setup with more information, links to the documentation, how-to-tips, and online answers to many questions. Please check (and bookmark) the page at http://www.uky.edu/email/exchange2007/. If you have questions or need further information, then please contact your local technical support personnel. If necessary, contact the Information Technology Customer Service Center by calling 257-1300 or sending email to helpdesk@uky.edu.

Emails sent to students regarding migration from U-Connect to Exchange 2007

Beginning on Monday, July 9, 2007, UK Information Technology (UKIT) will start the process of migrating student email from U-Connect to Microsoft Exchange 2007, the University’s new campus mail system. U-Connect mail services will be discontinued for each student once their Exchange 2007 account is established and their old mail has been moved.

Please be aware:

  • The process for moving you from U-Connect to Exchange 2007 is a multi-step process. First, your account is created; second, your mail is moved. Therefore, your new Exchange 2007 account might be empty when you first log into it until the second part of the move is complete, which could take up to 24 hours.
  • Continue to go to http://uconnect.uky.edu to login to your mail. The site will redirect you to the Outlook Web Access (OWA) login screen if you have been migrated to Exchange 2007.
  • After July 9, 2007, once your account has been moved to Exchange 2007, you will need to go to the Account Manager at https://ukam.uky.edu/manager/ and create new password self-reset questions and answers.
  • If you use an email client such as Outlook, Outlook Express, Eudora, Entourage, etc., instead of a web browser to check your mail, please check out the FAQs at http://www.uky.edu/email/exchange2007/ for documentation on configuration settings.
  • Any mail sent to your former U-Connect mailbox will automatically go to your new Exchange 2007 mailbox. You will continue to use your current email address.
  • If you currently forward your mail to another mail system, that will not change.

To ease your transition to the new system, a web site has been established to provide information, links to documentation, how-to-tips, and online answers to your questions. Please bookmark the new email web site at http://www.uky.edu/email/exchange2007/.

As a UK student you can find help in any Information Technology Student Computing Lab. SCS consultants are on-site to answer your questions and provide assistance. For a listing of lab locations, just go to SCS Lab Info at http://www.uky.edu/SCS

If you need further information, please contact the Information Technology Customer Service Center at 257-1300 or send email to helpdesk@uky.edu.

Microsoft License Agreements Finalized

Microsoft Office 2007 and Microsoft Vista will be available to students, faculty and staff at no cost beginning with the 2007 fall semester. Further updates will be made as they are available.

Microsoft SharePoint 2007

IT is in the process of developing an enterprise Microsoft SharePoint 2007 environment to complement the Microsoft Exchange 2007 mail services. This environment will establish a comprehensive foundation for collaboration among students, faculty and staff in the future. Stay tuned for further updates.

UKIT sponsored an information session on Microsoft SharePoint Services. The presentations were held on August 2 – 3, 2007 in the William T. Young Library Auditorium. For more information please see the email announcement, available online at http://www.uky.edu/IT/CustomerService/docs/sharepoint/servicesession082007.html

Emails Sent to users regarding Server 2003 to Server 2007 transition

This summer, UK Information Technology (UKIT) will upgrade all Exchange 2003 campus email and move all U-Connect campus email to Microsoft Exchange 2007. At that time, Exchange 2003 and U-Connect mail services will be discontinued. All UK mail accounts will be on the same mail system and UKIT will provide full support for all Exchange 2007 services.

As a current Exchange 2003 user, you will be notified via email by an Exchange System Administrator when your mailbox is scheduled to move to Exchange 2007.

UKIT has established a web site http://www.uky.edu/email/exchange2007/ dedicated to reporting on the implementation process, as well as offering FAQs and links to user documentation for Exchange 2007.

If you have questions or wish further information, please contact your local technical support personnel or the Information Technology Customer Service Center at 257-1300 or send email to helpdesk@uky.edu.

New Account Manager Goes Live

On Monday July 9, 2007 UKIT implemented the new UK Account Manager to replace the U-Connect Account Manager. The new UK Account Manager is used to manage the Exchange Email Accounts of Faculty, Staff, and Students at the University of Kentucky, and can be used to change your email address, change your password, forward or un-forward your email, and configure or use your password self-reset questions.

Users coming from Exchange 2003

Update to Features (Tentative)

Exchange Server 2007 offers the following enhancements:

  • Outlook Anywhere
  • Outlook Web Access: Scheduling Assistant
  • Outlook Web Access: WebReady Document Viewing
  • Outlook Web Access: LinkAccess to SharePoint document libraries and UNC file shares
  • Outlook Web Access: Schedulable Out of Office messages
  • Outlook Web Access: Out of Office messages configurable by internal or external recipient
  • Outlook Web Access: Self-service remote wipe of Exchange ActiveSync mobile devices
  • Mobile: Per user device policies
  • Mobile: Over-the-air search of the remote mailbox from mobile device
  • Mobile: Out of Office set from the device
  • Mobile: Support for HTML e-mail
  • Mobile: Improved meeting handling - reply with message or forward

Exchange Server 2007 will have the following limitations:

  • Mobile: In order to utilize the full features of Exchange ActiveSync with Exchange Server 2007 users should make sure their Mobile device is running the latest version of Windows Mobile
  • Outlook Mobile Access (WAP): Service Discontinued ( This is not the same as ActiveSync)
  • IMAP Client Access: No Public Folder Support
  • Outlook Web Access: No Public Folder Support
  • Outlook Web Access: No Access to messaging Rules
  • Mobile: No Support for S/MIME

Frequently Asked Questions

To view the Frequently Asked Questions and their Answers please review the following IT Customer Service Center article: Exchange 2003 to Exchange 2007 FAQ's

Users coming from U-Connect

Benefits of Exchange

  • Quota increased from 150 MB on U-Connect to 200 MB on Exchange.
  • Access to the Global Address list.
  • Ability to see free/busy information of colleagues.
  • Ability to delegate (share) access to calendar with others.
  • Improved online web access to email.
  • Support for "push" email technologies to mobile devices.
  • Server side Out of Office Assistant to send Out of Office notices to other on-campus Exchange Users.
  • Users of the Outlook client have access to the built-in Archive and Auto-Archive functions which simplifies the archiving of older email.

Migration Information

For information on the Exchange Migration process please see the U-Connect to Exchange Migration page available at: Exchange Migration

Frequently Asked Questions

To view the Frequently Asked Questions and their Answers please review the following IT Customer Service Center article: Exchange Migration: Frequently Asked Questions