Mail Gateways : Frequently Asked Questions
- Can I opt out of spam Checking?
- Where can I find more information about why a particular message was blocked?
- What types of attachments are forbidden?
- How can I have my email/server unblocked?
- Can I turn off Virus Protection so I can get attachments that are considered Dangerous?
- Who can I contact with additional questions or for more information?
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Can I opt out of spam checking, or change the message flagging threshold?
Yes. Please see http://www.uky.edu/IT/CustomerService/kb/mailgateways/defaultlevels.php.
Virus Scanning and dangerous attachment blocking will still occur. -
Where can I find more information about why a particular message was blocked?
Please see the Customer Service Center knowledge base article for common mail errors and resolutions.
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What types of attachments are forbidden?
Executable files are blocked because they can be used to transmit computer viruses. Common extensions of executable files include: exe, bat, vbs, app. There are many others.We will also block other types of files, or even specific file names, if we have reason to believe that the file is being used to spread a virus.
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How can I have my email/server unblocked?
For more information on why the message was blocked and to review possible solutions, please see the Customer Service Center knowledge base article for common mail errors and resolutions.
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Can I turn off Virus Protection so I can get attachments that are considered Dangerous?
No. Virus protection, which includes dangerous attachment blocking, is not voluntary. Have the sender add the attachment to a compressed archive like a zip file and send you the archive instead.
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Who can I contact with additional questions or for more information?
Please contact the IT Customer Service Center at 859/257-1300. Their office hours are Monday through Friday from 7:00 am until 6:00 pm.