MenuMenu

Resident FAQ

 

We just moved into our apartment. What paperwork and procedures do we need to do?

You will need to sign your Lease Agreement and other paperwork in the Graduate and Family Housing office. This must be done on the first business day following your move-in date. All occupants 18-years of age or older must come to the office to sign the paperwork.
Your Resident Manager will inspect your apartment prior to your move-in date. After you move into the apartment, it is your responsibility to contact your Resident Manager. (The contact information will be provided to you in the Graduate and Family Housing office.) You will review the Resident Manager's evaluation of your apartment. This is your opportunity to note any damages to the apartment or its contents. This procedure ensures that you will not be charged at move-out for damage you did not cause. Failure to perform the inspection does not relieve you of financial responsibility.

 

What does "jointly and severally" mean?

All adult residents (age 18 years and older) must sign the Lease Agreement. They are all financially responsible for rent, late fees, miscellaneous charges, cleaning, and damages. They are all responsible for ensuring compliance with the terms and conditions of the Lease Agreement. Legal collection action, when necessary, can be taken against the group or any individual within the group.

 

I am going to have a roommate. What do we need to do?

Your roommate must meet eligibility requirements as defined in this Web site.

Your roommate will need to complete a Housing Application.

You will need to bring your roommate to the Graduate and Family Housing office. Your roommate will sign a Lease Agreement.

Your roommate will be required to pay a $150.00 security deposit. In single graduate housing, a security deposit is required per person NOT per apartment.

We will provide your roommate with a door key.

Upon request, we will provide your roommate with a single bed, desk, and desk lamp. There will be a one-time $25.00 fee to change the furniture set-up in your apartment.

 

I want a different apartment in Graduate and Family Housing. What should I do?

You must come to the Graduate and Family Housing office to complete your "Transfer Request". You will be placed on our transfer waiting list. NOTE: We do not process transfer requests during peak reservation periods. We reserve the right to refuse a transfer request for reasons including, but not limited to: 7-Day Notice to Vacates in file, Warning Notices in file, noise complaints, Lease violations, and other reasons as determined by the Housing Manager. A $100.00 transfer fee must be paid when you move into the new apartment.

Anytime you move from one apartment to another department within Graduate and Family Housing it is considered a transfer and the transfer fee must be paid.

 

I need to change the furniture in my apartment. What should I do?

First, review our "Furniture Policy" on this Web site. Your request must comply with this policy. Second, you will need to call or come by the Graduate and Family Housing office. Furniture change requests must be submitted by one of our Associates. You will be charged a one-time fee of at least $25.00 for all furniture changes not requested at least 5-business days before you move into an apartment.

 

How do I pay my monthly rent charge?

Payment can be made on-line using a Visa, MasterCard, American Express, or Discover credit or debit card. This payment option is accessed from our Web page: www.uky.edu/housing. You will click the "graduate and family" tab then you will choose the sidebar option "online payment".

Payment can be made in the Graduate and Family Housing office during regular business hours. We do not accept cash. Payment can be made using your Visa, MasterCard, American Express, or Discover credit or debit card; personal check, traveler's check, or money order.

NOTE: We cannot return change when your payment exceeds the amount of charge on your account. Any excess payment will be applied as a credit on your account.

 

I need to defer paying my rent until I receive my Financial Aid. What should I do?

You will need to come to the Graduate and Family Housing office to complete a "Rent Deferment" form. (You will need to do a new form every semester.) You MUST bring a copy of your awards letter or documentation from the Financial Aid office. You may be charged a late fee. If you have more specific questions, please contact our Account Associate. She can be reached by telephone at 859-257-3709 or by email at: sjoin2@email.uky.edu.

 

I will be late paying my rent for personal reasons. What should I do?

You will need to come to the Graduate and Family Housing office to complete a "Rent Deferment" form. (You will need to do a new form every month you expect to be late paying your rent.) You will be charged a late fee. If you have more specific questions, please contact our Account Associate. She can be reached by telephone at 859-257-3709 or by email at: sjoin2@email.uky.edu. If you do not honor your agreement, we may be forced to take legal steps to collect the debt up to and including eviction.

 

I received a "7-Day Notice to Vacate". I need to speak to someone about this "Notice". Who can I contact?

Please contact our Account Associate. She can be reached by telephone at 859-257-3709 or by email at: sjoin2@email.uky.edu. You should do this as soon as possible. Failure to pay your rent may result in legal action up to and including eviction.

 

I want to move out of Graduate and Family Housing. What should I do?

Notice to Vacate must be given at least 60-days in advance. You must come to the Graduate and Family Housing office to complete your "Notice to Vacate" paperwork. If you are a single graduate student with a roommate, you must come to the office together to complete the appropriate paperwork. NOTE: Even if only one roommate is moving out of the apartment, you must come into the office together to complete the appropriate paperwork.

You will be required to schedule an inspection of the apartment with your Resident Manager when all residents are moving out of the apartment. The inspection is scheduled on the date that you are moving out of the apartment. This inspection is for your protection. Charges may be assessed for your failure to clean the apartment or its contents as well as damages. We do not charge for "reasonable wear and tear". Your failure to schedule this inspection does not relieve you of financial responsibility for the apartment and its contents.

NOTE: A check out inspection may be optional if all residents in the apartment are not leaving at the same time. Please inquire in the Graduate and Family Housing office when you are completing your "60-Day Notice to Vacate" paperwork.

 

I just found out that I have to move out of Graduate and Family Housing immediately. What should I do?

You must come to the Graduate and Family Housing office to complete your "Notice to Vacate" paperwork. You may be held financially responsible for a period of 60-days regardless of the date you physically leave the apartment.

 

I will be moving out of Graduate and Family Housing, but I do not know the exact date. What should I do?

You must come to the Graduate and Family Housing office to complete your "Notice to Vacate" paperwork. You may be held financially responsible for a period of 60-days regardless of the date you physically leave the apartment. You must note that your move out date is "tentative". This means that you are unsure of the exact date. As soon as you know the exact date, you must contact our office. You will also need to contact your Resident Manager to schedule your check out inspection.

 

What is the procedure I follow to receive a refund of my security deposit?

Your security deposit may be refunded to you if cleaning or damage charges are not assessed when you move out of the apartment. Assessed charges will be deducted from your security deposit and the balance, if any, will be refunded to you.

Residents that are leaving the United States (excluding Puerto Rico) may apply for an advance refund of their deposit. Application for an advance refund does NOT guarantee that the refund will be received before the resident leaves the country. A forwarding address must be provided in case the refund doesn't reach the resident before they leave the United States.

Residents remaining in the United States or Puerto Rico must provide a forwarding address when they complete their "60-Day Notice to Vacate" in the Graduate and Family Housing office.

Residents that do not provide a forwarding address, provide an incorrect or incomplete forwarding address, or in any other way prevent a timely deposit refund are subject to forfeiture of their deposit.

Unclaimed security deposits will be forfeited after a period of 90-days.

NOTE: You cannot use a departmental address at UK for your forwarding address. Accounts Payable will NOT mail refund checks to departmental addresses.

 

I moved out of Graduate and Family Housing. I still have not received a refund of my security deposit. What should I do?

It takes approximately 6-8 weeks for U.K. to mail your refund check. If this amount of time has passed, you will need to contact our Account Associate. She can be reached by telephone at 859-257-3709 or by email at: sjoin2@email.uky.edu.

 

What is "renter's insurance"?

Renter's Insurance will cover you financially if you suffer a personal property loss while living in your apartment. The cost of Renter's Insurance is quite low. You can get more information about the coverage and its cost by choosing our sidebar option "Property Insurance".

 

I just got an automobile. Is parking available? How much does it cost?

All of our communities have their own designated parking area. Parking lots are maintained and operated by the Parking Department. Their Web site address is: http://www.uky.edu/Parking/. Residents can apply for their parking hangtag on-line. Your hangtag will only allow you to park in your community. All information about parking at the University (including rates) can be found on this Web site.

 

If I have a guest visit, where should they park?

In most of our communities, there are parking meters available where your guests can park if they are not staying for a long time. Otherwise, you will need to contact the Parking Department to obtain a temporary parking permit for your guest. We do not have temporary parking permits in the housing office.

 

Where should I park my bicycle?

You need to review the University's policy regarding bicycles. This can be found at the Web site address: http://www.uky.edu/pts/alternative-transportation_bicycle-information. In general, you may only park your bicycle in designated bicycle racks. You should purchase a "u-bolt" lock to secure your bicycle to the bicycle rack. (Note: most authorities agree that a "u-bolt" lock offers better security than the traditional chain.) If your bicycle is parked in an unauthorized area, University officials may take possession of the bicycle. If this happens, you will be charged a fee to reclaim the bicycle.

 

What should I do if there are severe storm warnings?

You should familiarize yourself with possible weather conditions in this area. The Office of Emergency Management at the University has an excellent Web site that you should visit: http://www.uky.edu/EM/. Their Web site discusses emergency situations including threatening weather conditions.