Coaching Your Front-Line Staff
Leaders today are called upon more often to deal with challenges and pressures including doing more with fewer resources, implementing organizational and business changes, finding ways to increase efficiency and productivity, meeting greater customer expectations, and delivering results and retaining good employees. To meet today's demands with today's workforce requires a new set of coaching skills. After this workshop, participants will be able to:
- Encourage front line staff to deliver the results you need.
- Guide front line staff to think and do things for themselves.
- Motivate front line staff to take on responsibility and perform effectively.
Instructor: Debra Graham, Class status: Open Enrollment