In the world of customer service delivery, your staff is critical. It is their direct, personal, real-time interactions with the customers that you, the Customer Service Manager/Leader, are there to support. The way you manage customer service employees has some unique attributes. The way you treat and talk about customers has a profound effect on your staff performs, how they view their jobs and UK, and the effort they will put forward to serve customers. It is time to step up to the concept of coaching your staff. By the end of this seminar, you will have gained insights into the following leadership functions:
This course will provide Supervisors with information about personality differences and how to understand those differences while increasing department productivity. Through various activities, Supervisors will learn how to flex to different communication styles and discover ways to deal with challenging behaviors.