Fri, 04/28/2017 - 8:30am to 12:00pm 220 Scovell Hall - Suite 1Instructor Debra Graham
You and your co-workers encounter a range of range of problems at work. During this workshop, we will explore a quick and easy 3 stage problem solving process; identify strengths and weaknesses at each step of the process; and create action plans for improvement. By the end of the course, you will be able to:
Identify the steps of the problem-solving model.
Understand roles and tasks in group problem solving.
Write a problem statement.
Analyze the possible and probable causes of a problem.
Use brainstorming and fishbone diagrams to generate ideas.
Gather data using check sheets, flow charts, and interviews.
Identify and choose the best solution using pro/con, criteria checks, and decision matrices.
Plan actions and assign responsibilities using action plans.