Mon, 01/22/2018 - 8:30am to 12:00pm 220 Scovell Hall - Suite 1Instructor Debra Graham
Successful leaders rely on their work groups to create success. But effective teamwork doesn't occur in a vacuum of leadership. Leaders must take positive steps to create an empowering climate and influence the team's direction. By the end of this workshop, leaders will be able to:
Identify what characteristics team members value in team leaders.
Recognize the challenges and benefits of a diverse team.
Define the four stages of team development.
Explain the leader's role in differing stages of team development.
Identify and analyze the issues critical to team start-ups.
Explain different team decision making models.
Apply the appropriate decision making model to real situations.
Facilitate successful consensus decision making meetings.
Mon, 01/22/2018 - 1:00pm to 4:30pm 220 Scovell Hall - Suite 1Instructor Michelle Jones
As long as you live you will have at least some unwelcome and unproductive friction with others. Scientists have discovered that 75% of the population is significantly different than you. In this workshop we will explore what the differences mean and how to turn stress and irritations into understanding and productivity.
At the end of the session, the participants will be able to:
Identify their personal communication/personality style.
Describe their personal style strengths and weakness.
Explain backup behaviors and their consequences on others.
Identify the personal communication styles of others.
Flex to different communication styles.
Understand the underlying motivations that can initiate "difficult" behavior.
Discover ways to deal with challenging behaviors of others.
Manage the specific problem behaviors of coworkers according to their personalities.