You and your co-workers encounter a range of range of problems at work. During this workshop, we will explore a quick and easy 3 stage problem solving process; identify strengths and weaknesses at each step of the process; and create action plans for improvement. By the end of the course, you will be able to:
Identify the steps of the problem-solving model.
Understand roles and tasks in group problem solving.
Write a problem statement.
Analyze the possible and probable causes of a problem.
Use brainstorming and fishbone diagrams to generate ideas.
Gather data using check sheets, flow charts, and interviews.
Identify and choose the best solution using pro/con, criteria checks, and decision matrices.
Plan actions and assign responsibilities using action plans.
Microsoft Office OneNote is a digital notebook that provides a flexible way to gather notes and information, powerful search capabilities so users can find what they are looking for quickly, and easy-to-use shared notebooks that help teams work together more effectively. At the end of this course, students will be able to:
Understand the OneNote screen Layout
Create notebooks and sections
Move & delete pages, sections, or notebooks
Transfer notes, drawings and pictures on a page
Use the Side Note
Use OneNote with other Office programs
This course will be instructed using Office 2010 at our McVey location, but the content is compatible with Office 2007. This course is instructed using Office 2007 at all UK HealthCare training locations.
Most of us make hundreds of decisions every day. Many of us are also unhappy with the decisions that we make. We wonder if we have thought things through or we are disappointed that the outcomes are not what we hoped for. In this workshop we will provide a simple decision making procedure that will enable us to make decisions that are workable, timely and cost effective. By the end of this session, participants will be able to:
Correctly identify the real problem.
Identify unhealthy agreement tendencies.
Recognize risks inherent in routine decisions.
Eliminate personal bias.
Identify which problems can be solved personally.
Consider all the relevant evidence regarding a problem.
Adobe Captivate goes beyond just screen capture. Adobe Captivate software records all on-screen actions and instantly creates professional-quality Flash simulations complete with text captions, mouse movements, and scored interactions, without programming. This course is designed to cover the basic features. Adobe Captivate is ideal for faculty, staff, and anyone who might need to create a web-based tutorial for clients, employees or students.
What are the University's cash operations policies and procedures? Who is responsible for cash handling operations at the University? During this workshop, we will undergo an examination of the University's Cash Operations. We will also discuss best practices and audit trends related to cash handling in departments and units at the University. After completing this training workshop, you will be able to:
Identify your departments role and responsibilities when it comes to handling and depositing cash
Recognize risks associated with cash handling
Discuss why it is important to have written cash handling procedures
Incorporate best practices and internal controls in the daily operation of your department