Fri, 07/21/2017 - 8:30am to 12:00pm 220 Scovell Hall - Suite 1Instructor Debra Graham
Most of us make hundreds of decisions every day. Many of us are also unhappy with the decisions that we make. We wonder if we have thought things through or we are disappointed that the outcomes are not what we hoped for. In this workshop we will provide a simple decision making procedure that will enable us to make decisions that are workable, timely and cost effective.
By the end of this session, participants will be able to:
Correctly identify the real problem.
Identify unhealthy agreement tendencies.
Recognize risks inherent in routine decisions.
Eliminate personal bias.
Identify which problems can be solved personally.
Consider all the relevant evidence regarding a problem.
Fri, 07/21/2017 - 1:00pm to 4:30pm 220 Scovell Hall - Suite 1Instructor Debra Graham
You and your co-workers encounter a range of range of problems at work. During this workshop, we will explore a quick and easy 3 stage problem solving process; identify strengths and weaknesses at each step of the process; and create action plans for improvement. By the end of the course, you will be able to:
Identify the steps of the problem-solving model.
Understand roles and tasks in group problem solving.
Write a problem statement.
Analyze the possible and probable causes of a problem.
Use brainstorming and fishbone diagrams to generate ideas.
Gather data using check sheets, flow charts, and interviews.
Identify and choose the best solution using pro/con, criteria checks, and decision matrices.
Plan actions and assign responsibilities using action plans.