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Training & Development

Professional Development Training

What You Need to Know: 

Professional Development courses are offered to all UK employees on an open enrollment basis. Competency-based courses are designed to meet the University's goal to develop and retain excellent staffing. Our courses provide all University employees the opportunity to strengthen job performance, build leadership capabilities, and foster personal and professional growth throughout their tenure at the University.

For more information or for help in developing your training plan, please contact T&D.

Current Professional Development Courses

In this seminar, we will focus on supporting coaching skills in new hire training. Read more »

In this dynamic workshop, positive attitude, customer focus, and loads of fun combine to transform the workplace. Read more »

This workshop relates how positive attitude, appearance, communication, respect and courtesy, and a dedicated work ethic carry over from one profession, department, or unit to another.  Read more »

One of the most important and challenging objectives in any business today is to provide services that consistently meet (and exceed) customer expectations. Read more »

Many leaders frequently ask, "Why don't they just do what they are supposed to do?" This seminar is designed to give leaders the tools needed to discover the answer to that old question. Read more »

Change is something that we face and have to face up to everyday! Through this workshop, participants will be able to: Interpret the dynamics of the change process. Read more »

You and your co-workers encounter a range of range of problems at work. Read more »

Most of us make hundreds of decisions every day. Read more »

Reasoning is the process of examining data (facts, information, evidence, observations, and experiences) and drawing inferences, judgments, and conclusions from the data. Read more »

Learn to recognize signs of trust and mistrust, and how trust forms in the workplace. Read more »

Handling negative emotions in the workplace is one of the greatest challenges management and employees face today. Read more »

What can be done to improve patient satisfaction? The job in healthcare is a lot harder than it has ever been before. Read more »

What do you dream of? In your wildest imagination, what do you see yourself doing? Now, what is standing between you and that dream? The answer is leadership. Read more »

What is a leader? Can you become the leader you envision? During this workshop, we will address the issue of becoming the best leader each of us can be. Read more »

Every year, organizations spend thousands of dollars on training programs that fail. Read more »

By the end of this workshop, participants will have examined three policies (7.0, 12.0, and 62.0) as they relate to the Corrective Action Process. Read more »

Based on the books of John C. Maxwell, this leadership series is designed to encourage and support experienced managers to continue to maximize their leadership potential. Read more »

Getting the most out of our life by being successful in accomplishing our goals--personally and professionally--can seem like a daunting task. Read more »

Times change. What worked for the University of Kentucky ten years ago or even last year may no longer work today. During our workshop, we will cover these issues and more. Read more »

One of the most difficult adjustments most of us face comes when we are promoted to supervise the group in which we recently worked. Read more »

Meetings have a bad reputation-mostly because they are often conducted so poorly! Effective meetings build communication and enhance productivity. Read more »

Time - one of the few great equalizers, the most basic of commodities. Read more »

Many of us feel that despite our best intentions that the workday is over and we have not finished a single item on our to-do list! During this seminar, we will discuss how to become more productive and more satisfied with our efforts. Read more »

Employees with bad attitudes are in total control of both their perceptions and their actions. Read more »

When it comes to how others perceive you, there is a big difference between being seen as reliable, ethical and willing and being seen as unreliable, unethical and unwilling. Read more »

Business etiquette is about presenting yourself in a way that shows you keep an open mind and maintain open and honest communication, and that you stick to your convictions as diplomatically as possible. Read more »

How important is your professional image? Will you be considered a serious contender for high-visibility, high-potential opportunities if your professional image is lackluster? Read more »

Email is the main form of communication in the workplace. How well does your email represent you and your organization? Is it clear, concise and professional? Read more »

This is a paid course available to departments at UK to keep the workplace working well. Read more »

In this seminar, we will discuss better ways of dealing with broken promises, disappointments and other performance gaps. We'll explore how to step up to and master constructive confrontations.  Read more »

Crucial Confrontations Training equips participants with a straightforward step-by-step process for identifying and resolving performance gaps--those unpleasant realities standing in the way of organizational success. Read more »

Occasional angry or challenging customers can frustrate even the best customer service system. Read more »

Being able to motivate others is seen as a gift -- either you have it or you don't. Read more »

We are all being confronted with unwanted, stressful change. Read more »

During this 2 hour seminar, you will learn how to conduct structured, systematic, on-the-job training. Read more »

This workshop helps participants understand what the DISC is and is not, what the behavior styles mean, and how individual can use their awareness to better communicate, manage and solve conflicts. Read more »

In April 1970, Apollo 13 made its ill-fated mission to the Moon. During this seminar, we will study the mission events in view of the leadership and problem solving skills demonstrated Read more »

Developing Professional Relationships is about presenting yourself in a way that shows you keep an open mind and maintain open and honest communication, and that you stick to your convictions as diplomatically as possible. Read more »

In this lively session, groups will work together to solve a problem: Who killed Coach? Read more »

Dining out with business colleagues, clients and potential employers can be a daunting event. Read more »

Generations in the Workplace is a half-day workshop that describes the characteristics, values, and motivations of the four generations in the workplace. Read more »

Where is the virtual workplace? It is not a single designated location but anywhere that people can and do work. Read more »

Managers and supervisors will learn characteristics of responses, develop change strategies, and deal with the impact of the employees change response. Read more »

Why are meetings so despised? Face-to-face collaboration with your teams is invaluable to productivity and guaranteeing expected outcomes. Read more »

Through the book, Our Iceberg is Melting, this course studies denial, fear, resistance to change and heroism, and how they're applied to coping with change and transition from a personal and professional perspective. Read more »

Can we trust what we see? How can we make sense out of what the senses send to the brain? We will discuss how we see ourselves, how others see us, and how our perceptions shift over time. Read more »

During this seminar, you will learn to isolate the behaviors, address each behavior specifically, and prioritize by addressing the most disruptive behaviors first. Read more »

Responding to our customers is not just a face-to face proposition. Much, if not most, of our communication is done on the phone and by email. So, how do we maintain our customer service standards using these types of communication?  Read more »

What are the University's cash operations policies and procedures? Who is responsible for cash handling operations at the University? During this workshop, we will undergo an examination of the University's Cash Operations. Read more »

Learn how to use Concur, UK's on-line travel reservation system. Read more »

During this class, the details of I-9 processing for UK employees will be taught, including forms and deadlines pertaining to I-9 regulations. Read more »

Fraud is not accidental or inadvertent, but rather a deliberate act committed for personal gain. Read more »

This workshop is designed for University departmental Business Officers and Account Clerks responsible for administering departmental travel and completing Travel Expense Vouchers as well as faculty and staff that travel on behalf of the University. Read more »

Learn the guidelines and procedures of UK's Travel Management Services Program. Read more »

Learn the policy and procedures for making travel arrangements for UK official business travel Read more »

Learn how to use Trip Manager, UK's on-line reservation system. Read more »

How do you know if you are asking the right questions in an interview? You don't want to waste your time or the applicant's time, however you do want to select the best-fit candidate for your position. Read more »

How do you know if you are asking the right questions in an interview and if those questions are appropriate and legal? Although you don't want to waste your time or the applicant's time, you do want to select the best-fit candidate for your position. Read more »

After attending the Behavior Based Interviewing 1-Day training session, you will have a better understanding of: The concept of behavior based interviewing. Read more »

How do you know if you are asking the right questions in an interview? You don't want to waste your time or the applicant's time, however you do want to select the best-fit candidate for your position. Read more »

How do you know if you are asking the right questions in an interview? You don't want to waste your time or the applicant's time, however you do want to select the best-fit candidate for your position. Read more »

How do you know if you are asking the right questions in an interview? You don't want to waste your time or the applicant's time, however you do want to select the best-fit candidate for your position. Read more »

This class will help you develop a job posting that ensures you receive the canidates that you are actually looking for. Read more »

The Office of Legal Counsel is launching its first legal "101" training sessions to selected groups within the UK community. Read more »

This class will help decipher the dos, don'ts and why's of what is appropriate and inappropriate to discuss in an interview. Read more »

How do you know what steps to take to hire a new employee at UK? Or know what resources and tools are available to aid you through the process? This training will walk you through the fundamentals of UK's hiring process. Read more »