Professional Development courses are offered to all UK employees on an open enrollment basis. Competency-based courses are designed to meet the University's goal to develop and retain excellent staffing. Our courses provide all University employees the opportunity to strengthen job performance, build leadership capabilities, and foster personal and professional growth throughout their tenure at the University.

For more information or for help in developing your training plan, please contact T&D.

Current Professional Development Courses

Communications

Communicating Across Cultures

When faced by an interaction that we do not understand, people tend to interpret the others involved as "abnormal", "weird", or "wrong".

Communicating With Success

During this workshop, we will explore basic communication issues.

Personality Differences

As long as you live you will have at least some unwelcome and unproductive friction with others.

Presenting Effectively

Designed for the professional who is occasionally (or frequently!) required to make presentations, this intense, practice-focused workshop extends over two sessions.

Presenting Effectively - Day 1

Day 1 of a 2 day class. Designed for the professional who is occasionally (or frequently!) required to make presentations, this intense, practice-focused workshop extends over two sessions.

Presenting Effectively - Day 2

This is day 2 of a 2 day class. Participation in Day 1 is required to attend day 2.

Principles of Effective Writing

Many of us are profoundly insecure about our ability to communicate effectively in writing.

Creative Problem-Solving

Basics of Training and Development for Managers

Every year, organizations spend thousands of dollars on training programs that fail.

Facilitating Meetings and Teams

Without facilitation, a meeting can easily become a waste of everyone's time.

Following With Courage and Commitment

Leaders and followers form around a common purpose.

Goal Setting 101

Getting the most out of our life by being successful in accomplishing our goals--personally and professionally--can seem like a daunting task.

Group Problem Solving

You and your co-workers encounter a range of range of problems at work.

LEAN at UK

Times change. What worked for the University of Kentucky ten years ago or even last year may no longer work today. During our workshop, we will cover these issues and more.

Perceptions: Is Seeing Believing?

Can we trust what we see? How can we make sense out of what the senses send to the brain? We will discuss how we see ourselves, how others see us, and how our perceptions shift over time.

Personal Decision Making

Most of us make hundreds of decisions every day.

Thinking Critically

Reasoning is the process of examining data (facts, information, evidence, observations, and experiences) and drawing inferences, judgments, and conclusions from the data.

Train the Trainer

During this 2 hour seminar, you will learn how to conduct structured, systematic, on-the-job training.

Turning Around the Worst Performers

During this seminar, you will learn to isolate the behaviors, address each behavior specifically, and prioritize by addressing the most disruptive behaviors first.

Using Time Wisely

Many of us feel that despite our best intentions that the workday is over and we have not finished a single item on our to-do list! During this seminar, we will discuss how to become more productive and more satisfied with our efforts.

Interpersonal Skills

Being Professional with Coworkers and Customers

This workshop will help you learn to deal with all of the different types of personalities in the workplace.

Building a Climate of Trust

This workshop is intended for those who lead others (supervisors, managers, etc.)

Building Professional Relationships

Developing Professional Relationships is about presenting yourself in a way that shows you keep an open mind and maintain open and honest communication, and that you stick to your convictions as diplomatically as possible.

Emotional Intelligence 2.0

special request

FISH!

In this dynamic workshop, positive attitude, customer focus, and loads of fun combine to transform the workplace.

Handling Anger in the Workplace

Handling negative emotions in the workplace is one of the greatest challenges management and employees face today.

Prof Workplace: Letting Your Light Shine

This workshop relates how positive attitude, appearance, communication, respect and courtesy, and a dedicated work ethic carry over from one profession, department, or unit to another.

Understanding DISC

This workshop helps participants understand what the DISC is and is not, what the behavior styles mean, and how individual can use their awareness to better communicate, manage and solve conflicts.

Using DISC at Work and In Relationships

This is a paid course available to departments at UK to keep the workplace working well.

Leadership

21 Indispensable Qualities of a Leader

What do you dream of? In your wildest imagination, what do you see yourself doing? Now, what is standing between you and that dream? The answer is leadership.

Apollo 13: A Case Study in Leadership

In April 1970, Apollo 13 made its ill-fated mission to the Moon. During this seminar, we will study the mission events in view of the leadership and problem solving skills demonstrated

Basics of Leadership

What is a leader? Can you become the leader you envision? During this workshop, we will address the issue of becoming the best leader each of us can be.

Best Practices in Project Management

This course provides a solid understanding of the fundamental building blocks of project management, and an introduction of best practices that can be used in all endeavors by all people across all industries.

Coaching for Best Results

In this seminar, we will focus on supporting coaching skills in new hire training.

Coaching Your Front-Line Staff

To meet today's demands with today's workforce requires a new set of coaching skills.

Experienced Leader Academy

Based on the books of John C. Maxwell, this leadership series is designed to encourage and support experienced managers to continue to maximize their leadership potential.

Leading Effective Teams

Successful leaders rely on their work groups to create success.

Leading From a Distance

Where is the virtual workplace? It is not a single designated location but anywhere that people can and do work.

Leading Your Service Providers

In the world of customer service delivery, your staff is critical.

Make the Transition from Peer to Leader

One of the most difficult adjustments most of us face comes when we are promoted to supervise the group in which we recently worked.

Motivating for Top Performance

Being able to motivate others is seen as a gift -- either you have it or you don't.

Recognizing Performance Problems

Many leaders frequently ask, "Why don't they just do what they are supposed to do?" This seminar is designed to give leaders the tools needed to discover the answer to that old question.

What to Do About Bad Attitude Behaviors

Employees with bad attitudes are in total control of both their perceptions and their actions.

Professionalism

7 Habits of Highly Effective People Signature Program: Five Half Days Version

This intensive, 5 half days version of our 7 Habits workshop provides participants with a robust and tactical implementation plan to use the 7 Habits in their lives.

7 Habits of Highly Effective People Signature Program: Two Full Days Version

This intensive, two-day version of our 7 Habits workshop provides participants with a robust and tactical implementation plan to use the 7 Habits in their lives.

Accountability and Job Success

When it comes to how others perceive you, there is a big difference between being seen as reliable, ethical and willing and being seen as unreliable, unethical and unwilling.

Business Etiquette

Business etiquette is about presenting yourself in a way that shows you keep an open mind and maintain open and honest communication, and that you stick to your convictions as diplomatically as possible.

Developing a Winning Image

How important is your professional image? Will you be considered a serious contender for high-visibility, high-potential opportunities if your professional image is lackluster?

Email Etiquette

Email is the main form of communication in the workplace. How well does your email represent you and your organization? Is it clear, concise and professional?

Etiquette of Business Meals

Dining out with business colleagues, clients and potential employers can be a daunting event.

Resolving Conflict

Constructive Confrontations

In this seminar, we will discuss better ways of dealing with broken promises, disappointments and other performance gaps. We'll explore how to step up to and master constructive confrontations.

Crucial Confrontations

Crucial Confrontations Training equips participants with a straightforward step-by-step process for identifying and resolving performance gaps--those unpleasant realities standing in the way of organizational success.

Managing Staff Conflict

As a leader, you doubtless encounter conflict among your front line staff members.

Mediating Workplace Conflict

In every work place of more than one person, conflicts are inevitable.

Resolving Workplace Conflict

This course focuses on resolving various workplace situations where disagreements or conflicts arise between team mates.

Teamwork

CSI: Small Town Kentucky

In this lively session, groups will work together to solve a problem: Who killed Coach?

Meet Productively

Why are meetings so despised? Face-to-face collaboration with your teams is invaluable to productivity and guaranteeing expected outcomes.

Meeting Focus

Meetings have a bad reputation-mostly because they are often conducted so poorly! Effective meetings build communication and enhance productivity.

Teamwork in a Changing Workplace

During this workshop we will explore just why working together as a team is so important to the success of the University as well as your personal success.

Customer Service

Dealing with Difficult Customers

Occasional angry or challenging customers can frustrate even the best customer service system.

Improving Patient Satisfaction

What can be done to improve patient satisfaction? The job in healthcare is a lot harder than it has ever been before.

Providing Exceptional Customer Service

One of the most important and challenging objectives in any business today is to provide services that consistently meet (and exceed) customer expectations.

Facilitating Change

Facing the Challenge of Change

Change is something that we face and have to face up to everyday! Through this workshop, participants will be able to:

  • Interpret the dynamics of the change process.
Managing Change

Managers and supervisors will learn characteristics of responses, develop change strategies, and deal with the impact of the employees change response.

Moving Forward After Change

We are all being confronted with unwanted, stressful change.

Our Iceberg is Melting

Through the book, Our Iceberg is Melting, this course studies denial, fear, resistance to change and heroism, and how they're applied to coping with change and transition from a personal and professional perspective.

Respect

Basics of Diversity

In order to understand diversity, it is important to understand how individuals are different.

Gender Styles in Communication

Communications between men and women in the workplace can be confusing and sometimes unsatisfying.

Generations in the Workplace

Generations in the Workplace is a half-day workshop that describes the characteristics, values, and motivations of the four generations in the workplace.