Customer Support & Student IT Enablement

Technical Support Services

Technical Support Services (TSS) provides lifecycle (deploy, manage, support, retire) support to end user university authorized computing devices. Common examples of support provided by TSS include creation of end user system quotes, computer imaging, antivirus management/reporting, software installation, configuration, updates, troubleshooting and remote control assistance. Remote control assistance allows a TSS agent to remotely connect to end user authorized computing systems. Should remote control assistance fail to meet customer needs TSS can offer onsite support.

Classroom, AV Support, & Student Technology Services

Classroom, AV Support, & Student Technology Services provides support for the use of multimedia technology and classroom equipment for the University. We provide audio visual equipment for special events, such as continuing education programs, professional association meetings, and other University related functions on campus.

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