Log-in Capability Outage | Resolved

The third-party provider log-in outage impacting University of Kentucky has been resolved.

Should you continue to experience any log-in issues, please contact the ITS Customer Services team at 859-218-HELP (4357).

Virtual Den

Virtual Den provides access to general student lab software on any UK student's personal devices (desktop, laptop, tablet). This allows anywhere, anytime access to software like Microsoft Office.

Desktop Software

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Virtual Den Desktop Software

  • ArtStor OIV
  • AuthorWare Plugin
  • Calculator
  • Chime Plugin
  • CyberDuck
  • End Note
  • Excel Developer Plugin
  • Excel Solver Analysis Toolpack
  • Filezilla
  • Flash Plugin
  • Google Chrome
  • Internet Explorer
  • Internet Explorer (64-bit)
  • Java SE
  • Mathplayer XL
  • Microsoft Office Professional 2013
    • Microsoft Access 2013
    • Microsoft Excel 2013
    • Microsoft Infopath Filler 2013
    • Microsoft OneDrive for Business
    • Microsoft OneNote 2013
    • Microsoft PowerPoint 2013
    • Microsoft Publisher 2013
    • Microsoft Word 2013
  • Microsoft Paint
  • Microsoft Silverlight
  • Microsoft Visual Studio 2012 Express
  • Mozilla FireFox
  • Pearson XL Player
  • PuTTy
  • Notepad
  • Paint
  • PDF add-ins for Word
  • Reaxsys
  • RETC
  • SAP Gui
  • SciFinder Scholar
  • Shockwave Plugin
  • Sigi Plus
  • SketchUp 2015
  • VLC Media Player
  • Windows Live Photo Gallery
  • Windows Media Encoder
  • Windows Media Player
  • WinSCP3
  • WordPad
  • XPS Viewer


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Virtual Den Applications Tab Screenshot

Virtual Den Applications


  • Aperio Imagescope Viewer
  • ArcGIS
  • GermWare
  • GitHub
  • HCS Medics
  • IDEA
  • JMP 11
  • LMS Image Lab 13
  • LMS Virtual Lab 13
  • Microsoft Office Pro 2013
    • Microsoft Access
    • Microsoft Excel
    • Microsoft PowerPoint
    • Microsoft Publisher
    • Microsoft Word
  • Mplus
  • myUK
  • Pharmacy QS1
  • QGIS Desktop
  • R
  • R Studio
  • SAS 9.3
  • SPSS 22
  • STATA (ECO 410, ECO 491-001, and ECO 499 only)
  • TurfPQ
  • West Point Bridge Designer 2016

Video Help

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Getting Started with MyVirtualDEN!


  • How to log into MyVirtual Den
  • Overview of Virtual Desktop




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Citrix Frequently Asked Questions




What is Citrix?

    Citrix is a world-wide computing company that specializes in delivering, among other technologies, application and desktop virtulization products.

What is Virtual Den?

        The University of Kentucky, uses Citrix technologies, to provide a portal (Virtual Den) for students to access a number of software packages that are used in student courses. The benefit of this technology is that it allows access to software and desktops anytime from anywhere. You don't have to go to a computer lab to access software, you can use your own mobile device or personal computer.


How do I connect to Virtual Den?

    Generally, you will access Virtual Den through a web interface. In order to connect to Virtual Den you will need the Citrix Receiver. The Citrix Receiver allows you to connect to University supported virtual desktops and virtual applications.

    Please visit the following link for instructions to download and install the applicable receiver:


NOTE: The Citrix Receiver install requires administrative permissions on your computer to complete successfully. In addition, you should add to your trusted sites list.

    Go to: Tools > Internet Options > Security > Trusted Sites > Sites

    Click the Add button then type:


How do I Install the Citrix Receiver?


 Please visit the following link for instructions to download and install the applicable receiver:



    Also, more information is also included under How do I connect to Virtual Den?


I have the Citrix Receiver installed, now what?

    You can access virtual desktops and virtual applications through the portal

    You will be asked to provide your link blue credentials.

    Virtual Den Citrix Receiver Logon Screenshot




When trying to log into Citrix I get an error stating that my credentials are invalid.

    This is usually the result of typing in a password incorrectly. However, it may also be caused by a keyboard setting (e.g. Caps lock is on or Num lock is not set the way you think). Make sure Caps lock and Num lock are set properly. You might also try typing your password into a word processor to verify what you are typing. NOTE: You should close the word processor without saving your password to a file. Also, make sure you have indicated the correct Active Directory domain: AD or MC.

    Virtual Den Logon Error Screenshot






What internet browser should I use when accessing Virtual Den?

    Please visit the Virtual Den website for the currently supported version of the internet browser for use with Virtual Den.

When I try to save to my local client drives through Virtual Den, I get the message Access is Denied. How do I fix this?

    You have previously chosen to block access from your local drives. See When using Virtual Den, the pop-up "A server application is trying to access your local client files" appears. How should I respond?

    Virtual Den error when saving to local drive Screenshot







Where should I save my work?

     Because you are logging into a virtual machine (with either a desktop or an application), the desktop in the save menu is actually the desktop in your profile on the Citrix resource. Do not save to this location! The virtual desktop and the servers that run the virtual applications are non-persistent. As a result, data written to them will NOT be preserved.

    Virtual Den Desktop Saving Options Screenshot

    Virtual Den Desktop Saving Options Screenshot





How do I copy a file to my local computer from Virtual Den?

     The procedure to save files from Virtual Den to your local device is the same as the instructions for "Where should I save my work" that is listed above.



How do I transfer files to/from a USB stick?

    Insert the USB stick before you login. Make sure you have chosen the option to allow Citrix to access your device. For more information about how to allow Citrix to access your device see:

    "When using Virtual Den, the pop-up "A server application is trying to access your local client files" appears. How should I respond?"

    Transferring files is similar to the procedure used to save files. The most important thing is being able to differentiate between your local removable disk drives (where your USB device is listed) and the network device where the Citrix resources are located. See the following graphic:

    Virtual Den Desktop Saving Options Screenshot



When I launch a Virtual Den desktop the desktop takes over my entire screen, how do I minimize it?

    On Windows machines you can use the shortcut keys Shift F2 which will switch Citrix to windowed mode and allow you to access your local, non-Citrix desktop.





Who do I contact if it does not work, or if I need help using it?

    Please contact the IT Service Desk at (859) 218-4357 or



What software is available in the Virtual Desktop?



  • Microsoft Office Suite
  • CyberDuck
  • Echo 360 personal Capture
  • EndNote
  • Excel Solver and Analysis Toolpack(In Microsoft Excel)
  • Internet Browsers (IE, Firefox, Chrome)
  • Filezilla
  • OIV Artstor ViewerM
  • SSH Secure Shell
  • VLC Media Player
  • Windows Live Movie Maker
  • Winzip
  • Putty
  • Addins to the browsers (Adobe SVG Viewer, Authoware, Chime, Flash, Java, Math ML fonts, Math Player, MathXL Fonts, Myeeconlab, Office Macro Settings, PDF addins for word, Quicktime, and Shockwave, Pearson Education Plugins)
  • Links to websites: Blackboard, Reaxys, Scifinder Scholer, Sigiplus, and eTraining, myUK

What software is available in the Virtual Applications?


  • SAS
  • R
  • R Studio
  • JMP
  • Aperio Viwewer
  • QS1
  • MyUK link (makes SAPGui available to you on any device)

Virtual Applications or Desktop in the browser window appear unresponsive and applications will not launch, what do I do?

The preferred browser to use is internet explorer. If you must use a different browser check the following settings in your browser version.
  • Chrome fix:
  • In the browser bar of Chrome, type "chrome://plugins" without quotations Scroll and find "Citrix ICA Client", "Citrix Receiver Plug-in" or "Citrix Online Plug-in" Check the box "Always Allowed" Exit Chrome and reopen it to log into Citrix
  • Mozilla Firefox fix:
  • In the browser bar of Firefox, type "about:addons" without quotations Click on plugins Scroll and find "Citrix ICA Client", "Citrix Receiver" or "Citrix Online Plug-in" On the right, click the drop down menu and click "Always Activate" Exit Firefox and reopen it to log into Citrix
  • Safari fix:
  • Open Safari and click Safari on your top menu bar Click Preferences Click on the Security tab Next to "Internet plug-ins" click "Website Settings…" Select the "Citrix ICA Client" plug-in, "Citrix Receiver Plug-in" or "Citrix Online Plug-in" Under Configured Websites, change the dropdown to "Allow Always" Hit Done, exit Safari and reopen it to log into Citrix Another workaround can be to use another browser. NOTE: an unresponsive icon may also be a symptom of a disconnected Citrix session.