Virtual Den provides access to general student lab software on any UK student's personal devices (desktop, laptop, tablet). This allows anywhere, anytime access to software like Microsoft Office.
Virtual Den Desktop Software
Virtual Den Applications
Getting Started with MyVirtualDEN!
Citrix is a world-wide computing company that specializes in delivering, among other technologies, application and desktop virtulization products.
The University of Kentucky, uses Citrix technologies, to provide a portal (Virtual Den) for students to access a number of software packages that are used in student courses. The benefit of this technology is that it allows access to software and desktops anytime from anywhere. You don't have to go to a computer lab to access software, you can use your own mobile device or personal computer.
Generally, you will access Virtual Den through a web interface. In order to connect to Virtual Den you will need the Citrix Receiver. The Citrix Receiver allows you to connect to University supported virtual desktops and virtual applications.
Please visit the following link to download the applicable receiver and for installation instructions:
NOTE: The Citrix Receiver install requires administrative permissions on your computer to complete successfully. In addition, you should add https://apps.uky.edu to your trusted sites list.
Go to: Tools > Internet Options > Security > Trusted Sites > Sites
Click the Add button then type: https://apps.uky.edu
Please visit the following link to download the applicable receiver and for installation instructions.http://www.uky.edu/its/help/citrix
Also, more information is also included under How do I connect to Virtual Den?
You can access virtual desktops and virtual applications through the http://apps.uky.edu portal
You will be asked to provide your link blue credentials.
This is usually the result of typing in a password incorrectly. However, it may also be caused by a keyboard setting (e.g. Caps lock is on or Num lock is not set the way you think). Make sure Caps lock and Num lock are set properly. You might also try typing your password into a word processor to verify what you are typing. NOTE: You should close the word processor without saving your password to a file. Also, make sure you have indicated the correct Active Directory domain: AD or MC.
Please visit the Virtual Den website for the currently supported version of the internet browser for use with Virtual Den. http://www.uky.edu/its/labs/virtualden
The answer to this question is dependent upon your needs. It is important to note that you DO NOT have to access a desktop in order to access a virtual application and it is recommended that you should not access applications via this method (launching a virtual application via a virtual desktop) from your personal device.
When you access Virtual Den (http://apps.uky.edu) through a webpage or Citrix Client on a mobile device, you will see two tabs on the screen after logging on. One tab says Desktops and the other says Applications.
If you choose the Applications tab, you will be given a list of software applications that your account has access to. They are ordered by name or in software folders. You can change the way you view applications by selecting a different view from the Select view drop-down box.
Click on the application and it will then launch in a separate window. Please be patient!! Some software packages take longer to launch than others therefore it is not necessary to click on the icon numerous times. In fact, this behavior can lead to unexpected results.
If you choose the Desktops tab you will be given a list of desktops that your account has access to. Most users will only see the UK Virtual Den desktop. When you launch the virtual desktop you will see a desktop running the Windows 7 operating system. For the most part, no discipline specific software is installed on the desktop.
You could be asked this question each time you launch an application or when you are attempting to save a file to your local device. You should choose the option Permit all access then check the option Do not ask me again for this site. This will grant the application access to save to the local drive and it will not ask this question again.
NOTE: If you have previously chosen Block Access then ALSO clicked on the Do not ask me again for this site option you will not see the dialog box again in order to choose Permit all access unless you
1. Reinstall the receiver and subsequently choose Permit all access or,
2. Allow permission on a session by session basis by completing the following simple steps:
Right Click on the Citrix icon in the system tray.
Click on the about button.
Click the advanced option.
Choose the connection center.
Then, under Session Security choose Full Access from the drop-down menu.
Macintosh Option 1:
Under the Citrix Viewer select Preferences
Once you are in the Preferences window, click on the Devices tab then select the Read and write option. Note: You can also select the last option, Ask me each time, which is the default setting.
Macintosh Option 2:
Select the Citrix Receiver plugin via the Menu bar icon. Once there, the steps are the same as above in Option 1 after you select Preferences
You have previously chosen to block access from your local drives. See When using Virtual Den, the pop-up "A server application is trying to access your local client files" appears. How should I respond?
Yes, you can. Citrix can pass-through print jobs to printers set up on your local computer. From your list of printers you will simply select the local printer that you want to print to. To display your list of available printers, click on the drop-down box.
When you have finished using Virtual Den resources use the following procedure to properly terminate your session:
To Exit From the Virtual Desktop:
Click on the Logout icon located on the desktop or, Click on the Log off option from the Start Menu.
Log off option from the Start Menu:
IMPORTANT: Do not use the Close Button that is located with the Maximize and Minimize buttons. If you choose this option you could potentially corrupt your profile for subsequent reconnections. In addition, when you choose this option you are preventing others from using the resource.
From the Virtual Desktop: Do Not Use the Close Button:
To Exit From a Virtual Application:
To close a virtual application, click on the File pull-down menu then select Exit or, click on the Close button on the Title Bar.
From the File Pull-down Menu:
Because you are logging into a virtual machine (with either a desktop or an application), the desktop in the save menu is actually the desktop in your profile on the Citrix resource. Do not save to this location! The virtual desktop and the servers that run the virtual applications are non-persistent. As a result, data written to them will NOT be preserved.
The procedure to save files from Virtual Den to your local device is the same as the instructions for "Where should I save my work" that is listed above.
Insert the USB stick before you login. Make sure you have chosen the option to allow Citrix to access your device. For more information about how to allow Citrix to access your device see:
Transferring files is similar to the procedure used to save files. The most important thing is being able to differentiate between your local removable disk drives (where your USB device is listed) and the network device where the Citrix resources are located. See the following graphic:
On Windows machines you can use the shortcut keys Shift F2 which will switch Citrix to windowed mode and allow you to access your local, non-Citrix desktop.
Please contact the IT Service Desk at (859) 218-4357 or email@example.com