UK Email and Cloud App Information

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General Announcements

Some emails sent to your University of Kentucky email address are not being delivered when email is forwarded off campus

If you are forwarding your UK email to an off-campus location (including, some emails sent to your University of Kentucky email address may not be delivered. If you receive your email in a UK Office365 or Exchange mailbox (that is, you do not have them forwarded to another address) this does not affect you!

Why is this happening?

There are two scenarios in which this issue can occur.

The first scenario is regarding an email protocol called DMARC. DMARC is meant to stop the fraudulent use of email. It is used to validate that an email message comes from an authorized sender. Some email service providers have chosen to deploy the DMARC protocol in a way that prevents email delivery through the University of Kentucky's email system. Delivery of email depends on the DMARC policies of the sender's email service provider. Some providers will not deliver these messages (ie. AOL, Yahoo). Other providers may direct messages to the Junk or SPAM folder.

The second scenario is regarding how email is routed in the University of Kentucky email system. If you have an existing UK Office 365 mailbox, your email may be delivered there even if you have your email delivery location set to another email address. This may also occur even if you do not actively use your existing UK Office 365 email. You can verify if you have an Office 365 mailbox by visiting the UK Account Manager at

What is the workaround?

The current best recommendation for UK faculty, staff, and students is to use an Office365 email account to send and receive mail. You can configure your email account to deliver messages to your Office 365 account by visiting the UK Account Manager For additional help, contact the Service Desk at 859-218-HELP (4357) or visit

If you currently use a email account, you can setup forwarding to your UK Office 365 email by following the instructions located at

If you currently use a 3rd party (external) email account, please reference your email provider's help documentation for instructions on how to forward to your UK Office 365 email.

Office 365 Migration

For more information regarding the migration from Exchange to Office 365, please visit the Office 365 Migration page

Google 2-Step Verification

What is Google 2-Step Verification?

Google 2-Step Verification (also known as 2-Factor Authentication) is similar to most multi-factor authentication processes. It is a means by which a system login and authentication process is strengthened.

Once Google 2-Step Verification is enabled, persons logging into Google will be sent a 6-to-8 digit code and this single-use code must be entered along with the person's email address/account and password (when prompted.) For additional information, visit

Why should UK users of Google services enable 2-Step Verification?

UK users of Google services should enable the Google 2-Step Verification feature because it makes the Google login process stronger. Even if an imposter/criminal cracks, guesses or steals your password, s/he will not be able to login without access to your verification codes. There are several ways to receive these verification codes and you will get to choose the means (e.g., mobile phone, desk phone, etc.)

How do I install or sign up for Google 2 step verification?

Either search for "Google 2 Step Verification" or click on the following link and select Get Started: The wizard will walk you through the setup process. It is strongly recommended that you print off your back up codes and make sure you have a good secondary email account or phone number (to use for backup purposes.) This will benefit you if ever have problems with your primary Google account or primary mobile device.

Do I have to pay extra for Google 2-Step Verification?

No, there is no additional fee to use Google 2-Step Verification feature.

Will UK pay for my data connection?

No, the University of Kentucky will not pay or reimburse you for your cell phone minutes or data plan.

Will Google 2-Step Verification cause a lot of bandwidth to be used?

No, the entire authentication process will not use much bandwidth at all. When a verification code is sent to a mobile phone, it will be sent as a text message (i.e., SMS).

Will Google 2-Step Verification work when I am off campus?

Yes, Google 2-step verification will work anywhere you have your device with Google Authenticator installed.

What happens if I lose my device? How do I reset my password? What if I don’t have a data connection?

These questions and more are answered on Google's 2-Step Verification Help webpages:

859-218-HELP (859-218-4357)