Phone & Internet Services

Our network and communications professionals provide the infrastructure, information, tools, services, and expertise needed to meet the evolving networking, telephony and video needs of the University community.

 

View Your Bill

Business Products:

Cell Phones

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The University of Kentucky has contracts with Verizon, AT&T Wireless, Sprint, and T-Mobile.

 

View the SPA Phone Allocation form
Cellular Allowance Request Form (FY 2017-2018)
Cellular Departmental Device Request Form (FY 2017-2018)

 

If your phone is disconnected, all re-connect requests will require a signed and approved Exception Request Form to initiate the re-connect process.

University of Kentucky Business Procedures Cell Phone Policy can be found here. (PDF).

 

For information on how to recycle any cell phone, battery, or other cell phone equipment (vendor or carrier does not matter), click here.

 

For information on getting discounted rates for your personal Verizon, AT&T Wireless, Sprint, or T-Mobile account visit the UK Employee Discounts page.

 

For all other questions please email: ITSBUSINESSOFFICE@uky.edu

Pagers

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Effective August 11, customer service and support for USA Mobility Pagers will transition from UK Communications and Network Systems to USA Mobility.

USA Mobility will have on-site support staff available to service your pager needs Monday – Friday 8-5. After-hours support will be handled by UKHC data center operations located in the same location H28D3 in the basement of Chandler hospital. Eastern State and Good Samaritan Hospitals can be coordinated through Steve Endicott as well and he will coordinate with Evan Davis (UKHC IT ESH Support) and Jeff Dunn (UKHC IT Field Services Manager)

 

USA Mobility On-Site Customer Service and Support:

 

Beverly Neal – 859.257.7846
UKHC IT Data Center
800 Rose Street, Rm H28D3, Lexington, KY 40536
Data Center phone: 859-218-2413 or 218-2414

 

For Pager Trouble Support:

 

UKHCIT Service Desk
2317 Alumni Park Plaza, Lexington, KY 40517
859-323-8586 | Fax 859-323-1036

 

For additional Information, please contact: ITSBUSINESSOFFICE@uky.edu

Phone & Internet Services only offers pagers to faculty and staff

 

For Healthcare After Hours and Weekend Pager Support please contact:

 

UKHC IT Data Center
UK HealthCare Information Technology
800 Rose Street, Rm H28D3, Lexington, KY 40536
859-218-2413 or 218-2414

See coverage maps for USA Mobility and Unity service providers for more information regarding range and coverage questions.

Phones

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Communications Consulting provides advice and recommendations to UK departments for the most efficient and effective services of new or existing telephone systems. This will insure that your system meets your application requirements as well as the University's Communications Standards. For communications assistance please contact: Communications Work Order Desk Phone: 218-HELP (4357) Email: commwo@uky.edu

7 Series Single Line Caller Id Telephone

 

Features include:

  • Caller Id with Call Waiting, 99 CID Memory
  • Wide Angel, Adjustable, Backlit (Blue) LCD Display
  • Voice Mail Indication (FSK/Stutter/90V/24V)
  • Mute with LED Indicator
  • Hold with LED Indicator
  • PBX Hold (Programmable)
  • On Hook Pre-dial
  • Directory Button (Save up to 99 Names and Numbers)
  • 5 One Touch & 5 Two Touch Speed Dial Memory Locations with up to 24 Digits
  • Programmable Flash
  • Enhanced Redial-Last 10 Numbers
  • Handset Receive Volume Control (4 Levels)
  • Programmable Ring Cadence (10 Positions)
  • Programmable Ring Volume (Off to 7)
  • Programmable VIP Alert
  • Data Port
  • Speakerphone
  • Speakerphone Volume Control (8 Levels)
  • DTMF Dialing
  • Programmable Area Code
  • 2.5mm/RJ Type Headset Jack
  • Desk/Wall Mountable
  • Available Color: 00-Black

 

 

7 Series Two Line Caller Id Telephone

 

Features include:

  • Two Lines
  • Caller Id with Call Waiting, 99 CID Memory
  • Wide Angel, Adjustable, Backlit (Blue) LCD Display
  • Voice Mail Indication (FSK/Stutter/90V/24V)
  • Mute with LED Indicator
  • Hold with LED Indicator
  • PBX Hold (Programmable)
  • On Hook Pre-dial
  • Directory Button (Save up to 99 Names and Numbers)
  • 5 One Touch & 5 Two Touch Speed Dial Memory Locations with up to 24 Digits
  • Programmable Flash
  • Conference
  • Enhanced Redial-Last 10 Numbers
  • Handset Receive Volume Control (4 Levels)
  • Programmable Ring Cadence (10 Positions)
  • Programmable Ring Volume (Off to 7)
  • Programmable VIP Alert
  • Data Port
  • Speakerphone
  • Speakerphone Volume Control (8 Levels)
  • DTMF Dialing
  • Programmable Area Code
  • 2.5mm/RJ Type Headset Jack
  • Desk/Wall Mountable
  • Available Color: 00-Black

 

 

EPIC 4300

 

Phone Features:

  • Expandable to 16 stations
  • Full featured intercom with Off-Hook voice Announce
  • Paging
  • Station status indication
  • Call Waiting Caller I.D. on all 4 lines
  • 50 name and number Caller I.D. list
  • New call lamp and visual MW indicator
  • Centrex compatible
  • Centrex code storage
  • Private line compatible
  • Can serve as Centrex consol to answer other ringing Centrex lines
  • Handsfree speakerphone
  • 3-way conference calling
  • 2.5mm headset ready
  • Jumbo backlit LCD display with call timer
  • Network services button
  • Data/fax jack
  • Automatic line selection
  • Do-Not-Disturb
  • Toll Restriction
  • Line privacy on/off
  • Static memory for memory dial retention with out power or battery
  • Separate handset, headset and speakerphone volume controls
  • Line reserve for next available line
  • AC powered (required adapter included)

 

 

GN 2100 SoundTube Headset

 

All GN 21000 models below are available also available in Direct Connect editions.

Features

  • Unsurpassed sound quality
  • Sleek styling
  • Lightweight design
  • Choice of wearing styles and boom arm

 

Models

 

  • GN 2110 STD – Monaural over-the-head, SoundTube clarity.
  • GN 2115 STD – Binaural over-the-head, SoundTube.
  • GN 2117 STD – Monaural over-the-ear SureFit, SoundTube.
  • GN 2120 NCD – Monaural over-the-head, Noise Cancelling Flex boom
  • GN 2125 NCD – Binaural over-the-head, Noise-cancelling Flex boom
  • GN 2127D – Monaural over-the-ear SureFit Noise-cancelling Flex boom
  • GN 2100D Telecoil – Binaural over-the-head, Noise-cancelling Flex boom, Telecoil support for the hearing impaired.

 

 

Wireless Headsets

Plantronics CS55 Wireless Office Headset System with Lifter
Plantronics CS351N Monaural SupraPlus Wireless Professional Headset System Noise-Canceling with Lifter
Plantronics CS361N Binaural SupraPlus Wireless Professional Headset System Noise-Canceling with Lifter

For information about wireless headsets please contact the work order desk, commwo@uky.edu, 218-HELP (4357).

 

 

Caller ID 97 (Model ID9721TP2PAK)

Features include:

  • Caller ID with Call Waiting
  • Name and Number Caller ID
  • 80 Caller ID Records
  • Multi Language: English, French and Spanish
  • Three-Line LCD Display
  • Real Time Clock
  • Message Waiting LED Indicator
  • 9 Volt DC, 300mA, Center Positive Adapter (included)
  • Available in Frost

 

 

Enhanced Caller ID99 (Model ID9921TP2PAK)

 

Features include:

  • FSK (Bell Core) System
  • One-Touch Memory
  • Three-Line LCD Display
  • 80-Call Memory
  • Tone/Pulse Dialing
  • Call Back from Memory
  • Message waiting Indicator
  • New Call Indicator
  • Three-Language: English, French and Spanish
  • Stuttered Dial Tone Available for Voice Mail Messaging
  • 80- Message Memory with 16-Digits and 16-Character Display Memory Index
  • Last Number Redial
  • Available Color: Frost

 


For support regarding University IT Services, please call 218-HELP(4357).

For information regarding Converged Fee Self Service, see: Converged Fee Self Service Cost Center Maintenance