Through major initiatives, our team, works with the CIO & ITS leadership team to align IT efforts in support of the UK & ITS strategic plans. The team provides hands-on project management support for major ITS initiatives and portfolio management support for all ITS projects. Occasionally, team members are called on by executive leadership to manage IT-related projects throughout the university. Key functions of our team include planning, implementation, monitoring, reporting, communications, resource management, risk management, business case analysis, requirements gathering, and project management consultation, coaching, training and education.
Our team works hand-in-hand with the CIO, ITS Leadership Team, and ITS staff to ensure an effective customer experience and engagement, creating an outstanding reputation of customer service excellence. The team is responsible for ensuring the ITS mission, vision, and values are reflected in all ITS does. Key functions include brand management, communications and messaging, public relations, marketing, market research and advertising, branding, risk and crisis management consultation, customer satisfaction, experience and engagement, relationship management and event management.
As UK pursues our five-year strategic plan ITS is committed to propose strategic initiatives, recommendations, & action items that will ensure its success in supporting the mission and goals of the enterprise. Key functions of our area include the creation of, implementation, and tracking towards progress of the IT Strategic Plan; assistance with SACS accreditation efforts for ITS; and annual reporting to UK Institutional Effectiveness.
Our team is committed to the organizational development of ITS, leading transformative initiatives in the areas of change management, process improvement, and quality improvement. Our team engages multiple methodologies including collecting and reviewing feedback (e.g., customers, audits, surveys) to create, redevelop, and implement ITS processes and launch new initiatives. We lead the ITS Change Advisory Board, as well as, the development of problem reports, after action reviews, and departmental reviews. We are also committed to providing consultation, coaching, and training in this area.