Microsoft Skype | Intermittent Outage

Microsoft Skype for Business is continuing to experience an intermittent outage across the University of Kentucky (UK). Some customers may experience difficulties connecting to Microsoft Skype. ITS is currently working to resolve the issue.  Please check for updates.

For 24/7 immediate assistance, please contact ITS Customer Services at 859-218-HELP (4357) or visit the Technology Help Center @ For assistance with non-urgent matters, email

Strategic Planning, Communications, & Project Management

Strategic Project Management

Through major project initiatives, the Strategic Project Management team, works with the CIO & ITS leadership team to align IT efforts in support of the UK & ITS strategic plans. The team provides hands-on project management support for top ITS projects and portfolio management support for all ITS projects. Occasionally, team members are called on by executive leadership to manage IT-related projects throughout the university. Key functions of our team include planning, implementation, monitoring, reporting, communications, resource management, risk management, business case analysis, requirements gathering, and project management consultation, coaching, training and education.


The team works hand-in-hand with the CIO, ITS Leadership Team, and ITS staff to ensure an effective customer experience and engagement, creating an outstanding reputation of customer service excellence. The team is responsible for ensuring the ITS mission, vision, and values are reflected in all ITS does. Key functions include communications and messaging, public relations, marketing, market research and advertising, branding, risk and crisis management consultation, customer satisfaction, experience and engagement, relationship management and event management.

Strategic Planning

As UK pursues our five-year strategic plan ITS is committed to propose strategic initiatives, recommendations, & action items that will ensure its success in supporting the mission and goals of the enterprise. Key functions of our area include the creation of, implementation, and tracking towards progress of the IT Strategic Plan; assistance with SACS accreditation efforts for ITS; and annual reporting to UK Institutional Effectiveness.