Landlord or Property Management Communication

My Landlord will not respond to my requests of communication?
 

Questions to know before you sign your lease:
Who is the Landlord or Property Manager?
Is it a privately owned property or corporate?
Is there an onsite or local office to speak to the Landlord or Property Manager?
Does the Landlord or Property Manager have an emergency/after hours call number separate from the daily call number?
 

​How has the student communicated with the Landlord or Property Manager?
Has the student only communicated in one process of communication? Text, Call, or Email
Has the student attempted to communicate with the Landlord or Property Manager in person?
 
Corporate Owned Property
If the student has attempted to communicate with the Landlord or Property Manager in at least two different ways and have kept records of the communication, then it is encouraged for the student to call the corporate company for the property. Most corporate numbers can be found on the property websites or through an internet search.
 
Privately Owned Property
If the student has attempted to communicate with the Landlord or Property Manager in at least two different ways and have kept records of the communication, then it is encouraged for the student to consult the SGA Attorney on Retainer for students or contact Legal Aid of KY
 
You should give your Landlord or Property Manager a written notice and keep a copy of the written notice for your records. You must give the Landlord or Property Manager time within 14 days of receiving your written notice.
 
If the Landlord or Property Manager should fail to respond within the 14 days of receiving your written notice then it is encouraged for students to consult the SGA Attorney on Retainer for students or contact Legal Aid of KY.
 
Keep all communication (notices, text messages, emails) that your Landlord or Property Manager has given you in your records with a copy of your LEASE. This may be needed to assist you if you need to justify the cancelation of your lease.  Before discussing the cancelation of your lease you should consult the SGA Attorney on Retainer for students or contact Legal Aid of KY.
 
When you have canceled your lease then students are encouraged to fill out the UK OCSS Rate Your Rental, fill out a review on the property's Facebook, and with the Better Business Bureau.
 
 
Maintenance Communication
There are different types of Landlord or Property Manager responses:
1.Emergency – For issues requiring an immediate response, urgent enough to warrant having service within 2 hours.

  • Typically include anything relating to the property under the lease that is threatening to life, health or the integrity of the property such as; ruptured pipes, electricity outages, exposed electrical wires that are live, and door/window security.

2.High – For urgent issues that require a response same or next day.  

  • Typically used for issues that have a negative impact; but there is a reasonable/feasible livable situation, such as broken refrigerator, backed up pipes, slow water leaks, and faulty electrical switches.

3.Normal – For issues and requests that should typically be addressed in 3 to 5 days.

  • Typically used for issues such as; bug control, lawn or road repair, and mailbox repair.

4.Low – For minor issues and requests that are not critical.

  • Typically used for issues such as; broken towel bars, filter replacements, and stove hood light replacement.

 
 
If the Landlord or Property Manager should fail to respond you should give your Landlord or Property Manager a written notice and keep a copy of the written notice for your records. You must give the Landlord or Property Manager time within 14 days of receiving your written notice.   Students are encouraged to contact the Lexington Code Enforcement to determine if it is a health hazard or code violation. If it is a health hazard or code violation then the Lexington Code Enforcement will begin communication with the Landlord or Property Manager to have the issue addressed.
 
Landlords must provide essential services of running water, hot water, electricity, and heat. Please review the Kentucky Landlord and Tenant Guide for additional information.
 
Note: Repair or damage caused by your negligence or misuse is your financial responsibility. In such cases, repairs will be made by your Landlord or Property Manager, but you will be charged for the cost of the labor and materials.