Help & Contact
Contact
For questions about the actual performance evaluation process:
contact Bill Verble at bill.verble@uky.edu or (859) 257-5066.
Supervisors: To report problems or inaccuracies in myUK Manager Self-Service (listing of direct reports/team members), please notify the SAP HR Support team by completing this contact/help form.
For questions or assistance with issues not listed in the Help & Troubleshooting section below, contact rs_supervision@uky.edu.
Help & Troubleshooting
Below are some common topics that come up when using the new PE system.
Problems with Pop-Ups
Issue: I click on the PE link in Employee Self Service (ESS) or Manager Self Service (MSS) and a window pops up briefly, then goes away or I get a "pop-up blocked" message.
Resolution for Internet Explorer
Please make sure your internet browser security, pop-ups, and tabbed browsing settings are not preventing the link from opening.
- Select Tools
- Internet Options
- From the General tab, in the Tab section, click on Settings
- From the Tabbed Browing Settings window in the section "When a pop-up is encountered", select "Always open pop-ups in a new tab"
- Click OK
- Click OK again
The link for the PE system should now work. If you are still experiencing issues, please contact your department's desktop support team for assistance.
Resolution for Chrome
- Select the icon (three horizontal lines) in the far right of the address bar
- Click Settings
- Scroll down the page and click the Show Advance Settings Link
- A new window appears, scroll to Pop-ups
- Select Always Allow pop-ups. Note: Adding the SuccessFactors or myUK as an expection to the Do Not Allow Pop-ups does not appear to work
- Click Done
- Close the Settings tab
The link for the PE system should now work. If you are still experiencing issues, please contact your department's desktop support team for assistance.
I can't access the PE system through myUK Online Portal (ESS, or MSS).
Issue: I have checked or changed my browser settings and still can't access the link through Employee Self Service (ESS) or Manager Self Service (MSS).
Resolution: Send an email to rs_supervision@uky.edu. Someone will contact you to assist with this issue.
I lost my scroll bar!
Issue: Once I access the PE website, I no longer have a scroll bar.
Resolution: Please make sure your internet browser security, pop-ups, tabbed browsing settings are not preventing the link from opening.
- Select Tools
- Internet Options
- From the General tab, in the Tab section, click on Settings
- From the Tabbed Browsing Settings window in the section "When a pop-up is encountered", select Always open pop-ups in a new tab
- Click OK
- Click OK again
- Log back into the PE system and the scroll bar should appear.
I can't access the PE site via the direct link anymore.
Issue: I've been accessing the PE site directly and even saved the website as a favorite; however, it doesn't appear to be working. I'm entering the correct login info -- what's wrong?
Resolution: Convenient Single Sign On (SSO) has been activated, so the PE system must be accessed via myUK only.