Help & Contact

​​contact usContact

For questions or assistance with issues not listed in the Help & Troubleshooting section below, contact rs_supervision@uky.edu.

Supervisors: To report problems or inaccuracies in myUK Manager Self-Service (listing of direct reports/team members), please notify the SAP HR Support team by completing this contact/help form.

For questions about the actual performance evaluation process: 

Please contact Adam Pickerill 

Help & Troubleshooting

Below are some common topics that come up when using the new PE system.

Problems with Pop-Ups

Issue: I click on the PE link in Employee Self Service (ESS) or Manager Self Service (MSS) and a window pops up briefly, then goes away or I get a "pop-up blocked" message.

Resolution for Internet Explorer

Please make sure your internet browser security, pop-ups, and tabbed browsing settings are not preventing the link from opening.

  • Select Tools
  • Internet Options
  • From the General tab, in the Tab section, click on Settings
  • From the Tabbed Browing Settings window in the section "When a pop-up is encountered", select "Always open pop-ups in a new tab"
  • Click OK
  • Click OK again

The link for the PE system should now work. If you are still experiencing issues, please contact your department's desktop support team for assistance.

Resolution for Chrome

  • Select the icon (three horizontal lines) in the far right of the address bar
  • Click Settings
  • Scroll down the page and click the Show Advance Settings Link
  • A new window appears, scroll to Pop-ups
  • Select Always Allow pop-ups. Note: Adding the SuccessFactors or myUK as an expection to the Do Not Allow Pop-ups does not appear to work
  • Click Done
  • Close the Settings tab

The link for the PE system should now work. If you are still experiencing issues, please contact your department's desktop support team for assistance.

I can't access the PE system through myUK Online Portal (ESS, or MSS).

Issue: I have checked or changed my browser settings and still can't access the link through Employee Self Service (ESS) or Manager Self Service (MSS).

Resolution: Send an email to rs_supervision@uky.edu.  Someone will contact you to assist with this issue.

I lost my scroll bar!

Issue: Once I access the PE website, I no longer have a scroll bar.

Resolution: Please make sure your internet browser security, pop-ups, tabbed browsing settings are not preventing the link from opening.

  • Select Tools
  • Internet Options
  • From the General tab, in the Tab section, click on Settings
  • From the Tabbed Browsing Settings window in the section "When a pop-up is encountered", select Always open pop-ups in a new tab
  • Click OK
  • Click OK again
  • Log back into the PE system and the scroll bar should appear.

I can't access the PE site via the direct link anymore.

Issue: I've been accessing the PE site directly and even saved the website as a favorite; however, it doesn't appear to be working. I'm entering the correct login info -- what's wrong?

Resolution: Convenient Single Sign On (SSO) has been activated, so the PE system must be accessed via myUK only.