Help & Contact

​​contact usContact

For questions about the actual performance evaluation process: 
contact Bill Verble at bill.verble@uky.edu or (859) 257-5066.

Supervisors: To report problems or inaccuracies in myUK Manager Self-Service (listing of direct reports/team members), please notify the SAP HR Support team by completing this contact/help form

For questions or assistance with issues not listed in the Help & Troubleshooting section below, contact rs_supervision@uky.edu.

Help & Troubleshooting

Below are some common topics that come up when using the new PE system.

Problems with Pop-Ups

Issue: I click on the PE link in Employee Self Service (ESS) or Manager Self Service (MSS) and a window pops up briefly, then goes away or I get a "pop-up blocked" message.

Resolution for Internet Explorer

Please make sure your internet browser security, pop-ups, and tabbed browsing settings are not preventing the link from opening.

  • Select Tools
  • Internet Options
  • From the General tab, in the Tab section, click on Settings
  • From the Tabbed Browing Settings window in the section "When a pop-up is encountered", select "Always open pop-ups in a new tab"
  • Click OK
  • Click OK again

The link for the PE system should now work. If you are still experiencing issues, please contact your department's desktop support team for assistance.

Resolution for Chrome

  • Select the icon (three horizontal lines) in the far right of the address bar
  • Click Settings
  • Scroll down the page and click the Show Advance Settings Link
  • A new window appears, scroll to Pop-ups
  • Select Always Allow pop-ups. Note: Adding the SuccessFactors or myUK as an expection to the Do Not Allow Pop-ups does not appear to work
  • Click Done
  • Close the Settings tab

The link for the PE system should now work. If you are still experiencing issues, please contact your department's desktop support team for assistance.

I can't access the PE system through myUK Online Portal (ESS, or MSS).

Issue: I have checked or changed my browser settings and still can't access the link through Employee Self Service (ESS) or Manager Self Service (MSS).

Resolution: You can access the online PE website directly via https://performancemanager4.successfactors.com/login. You can also save this URL to your "trusted sites" for future use.

  • Select Tools
  • Internet Options
  • From the Security tab, click Trust Sites
  • Click Sites and a new window appears
  • Paste or type the PE url in the "Add this website to the zone" box.
  • Click Add
    The PE url should now appear in the Websites section
  • Click Close

I lost my scroll bar!

Issue: Once I access the PE website, I no longer have a scroll bar.

Resolution: Please make sure your internet browser security, pop-ups, tabbed browsing settings are not preventing the link from opening.

  • Select Tools
  • Internet Options
  • From the General tab, in the Tab section, click on Settings
  • From the Tabbed Browsing Settings window in the section "When a pop-up is encountered", select Always open pop-ups in a new tab
  • Click OK
  • Click OK again
  • Log back into the PE system and the scroll bar should appear.

I can't get past the login screen.

Issue: I click on the PE link from Employee Self Service (ESS) / Manager Self Service (MSS) and see the log in screen. When I try to log into the PE system, nothing happens. The login screens keeps reappearing.

Resolution: Please make sure you are using the correct login credentials.

Company Id: UKY (must be capitalized)
Username: This is your myUK user ID
Password: The first time you log in, the password is your myUK user ID. You will be asked to change your password after the initial log in.

Forgot my password

Issue: I logged in previously and have forgotten my password for the PE system.

Resolution: Please make sure you are using the correct Company ID of UKY (Must be all caps). If you previously set your security questions, you can click on Forgot Password link to reset your own password. Once you correctly answer the questions, your password will be reset to your myUK user ID.

If this doesn't work, then send an email to rs_supervision@uky.edu, letting them know you need to have your password reset. It will be reset to your myUK user ID. You will also be requested to select answers to a couple of security questions. These security questions will enable you to reset your own password in the future.